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PC3517

Customer Service Advisor

Type: Contract
Location: Belfast
Salary: See description

On behalf of our client, a Northern Ireland Not for Profit organisation, we are seeking several Customer Service Advisor (s) for their new Belfast based team.

 

This is a new function in their organisation and will initially be for a fixed term contract of 3 months but has the possibility of extension and/or a permanent contract.

This is a full time role of 37 hours per week and will cover normal office hours in their Belfast based office. The Customer Service Advisor can expect a starting salary of Salary £19,312 as well as a great range of benefits including:

great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.

Reporting to the Contact Centre Manager, the Customer Service Advisor will provide a high quality telephone customer service, responding to and resolving all types of calls across the full range of service activity.

Duties include:

·Respond to all telephone calls and other contacts, providing a courteous, professional and responsive service throughout the contact.

·Utilise appropriate questioning and listening skills to identify customer needs, offering appropriate solutions to ensure a first time fix resolution.

·Use IT management systems to log and respond to customer service requests in relation to housing related matters and the reporting of repairs and maintenance issues.

·Provide support or advice to customers regarding their home or their tenancy, working with the customer until their issue is resolved.

·Liaise with colleagues in local offices, contractors and other partner agencies as

appropriate to resolve enquiries. If necessary, ensure information to be passed on is transferred efficiently and in the necessary format.

·Build and maintain positive working relationships with other departments to ensure that information provided by the Customer Service Centre is up to date and accurate and that first call resolution is maximised.

You will need:

·Good general level of education to include at least five GCSE’s (at a minimum of Grade C) or equivalent to include English and Maths plus at least two years’ relevant general administrative experience. OR QCF Level II (previously NVQ) in Business Administration or equivalent relevant qualification plus at least one year’s relevant general administrative experience

·AND a minimum of one year’s experience dealing with incoming and outgoing calls or in a face to face customer service environment.

·Excellent customer focused communication skills.

·Ability to handle sensitive and confidential information and report with accuracy and attention to detail.

·Excellent level of IT literacy with knowledge of Microsoft Office packages, to include word processing experience.

·Professional and customer orientated approach.

·Excellent communication skills.

·Calm under pressure and ability to handle customer enquiries in a sensitive and understanding manner.

·Ability to prioritise and plan work effectively.

·Ability to work on own initiative and as part of a team.

·Adaptable and flexible in your approach to working.

 

To apply please send your CV to Patricia in Microsoft word format by clicking on the link who will then be in touch with you.

If this role isn’t suitable but you are looking for a new opportunity please do not hesitate to contact our experienced consultants. You can visit our website in the first instance or call our office.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Key Skills

Apple Recruitment

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Apple Recruitment

References

We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O


Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

Latest Headline

Our office will be closed on Monday 9th May due to a bereavement.
The office telephone line will still be answered 02890249747

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