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Customer Service Assistant

Type: Temporary
Location: Belfast
Salary: See description

Due to growth and internal promotions we have a new opportunity for a Customer Service Assistant to join our client, a Top Northern Ireland company, on a contract of up to 12 months and should a permanent role become available the postholder will be offered the opportunity.

This is an excellent opportunity to join an ambitious and growing organisation that pride themselves in their first class customer service and staff development.

Based in Antrim Town and working Monday to Thursday 8.30-5pm and Friday 8.30- 3.45, you can expect a starting salary of £18662, and as a company employee you will also be entitled to a great range of benefits including:

·Holidays: 25 days annual leave, plus 10 statutory days & 2.5 ‘company days’.

·A 15% performance related award

·Group stakeholder pension scheme – 4% minimum Employee Contribution, 8% Employer Contribution.

·Life Assurance.

·Private Medical Insurance.

·Group Income Protection.

·Gym Subsidy.

·Sickness Absence.

·Employee Assistance and Vocational Rehabilitation Programmes provided free of charge.

·Hours of work Monday to Thursday 8.30-5pm and Friday 8.30- 3.45.

·Free car parking

As first point of contact you will:

·Answer incoming calls demonstrating first class customer service and delivering brand values, advising or redirecting as appropriate

·Have an excellent telephone manner, be enthusiastic with a ‘can do’ attitude

·Administration of customer queries via email or online

·Handle and resolve customer complaints in line with the company values

·Take ownership of customer requests, aim to provide 1st call resolution

·Customer Services administration as required

You will need:


·Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above

·Previous experience in customer service role, eg call handling, but may also consider retail and leisure

·Excellent IT, communication and people skills

·Ability to process large volumes of information quickly and accurately

·Ability to work on own initiative and prioritise workload

·A ‘can do’ attitude and eager to learn


To apply or express an interest, please send your CV to Patricia in Microsoft word format by clicking on the link who will then be in touch with you.

If this role isn’t suitable but you are looking for a new opportunity please do not hesitate to contact our experienced consultants. You can visit our website in the first instance or call our office.

Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.


Key Skills

Apple Recruitment

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Apple Recruitment


We regularly use Apple Recruitment for temporary and permanent staff. Their consultants have taken time to understand the needs of our business and send us high calibre, job criteria specific candidates, saving us considerable time.

They are a pleasure to deal with, both professional and efficient. To date we have experienced a high success rate with the candidates supplied by them. I would have no hesitation recommending Apple Recruitment to both candidates and other businesses.

Recruitment Executive, N.G.O

Apple offer a prompt efficient service, they provide NIAS with all grades of staff and the staff concerned are always of a high standard and meet the requirements of the post. I always find the staff at Apple Recruitment Agency deal with any requirements The Trust may have in an extremely professional manner.

HR Advisor, NIAS

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Our office will be closed on Monday 9th May due to a bereavement.
The office telephone line will still be answered 02890249747

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