Job Purpose:
Visitor Experience Officers are usually the first-person visitors will meet in Parliament Buildings.
They are responsible for the following main duties: meeting and greeting visitors to Parliament Buildings; signposting and providing information; reception duties – signing visitors into the Building and issuing their security passes; welcoming visitors in Parliament Buildings’ Great Hall; providing a range of guided tours of Parliament Buildings; providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation (internal and external).

Job Description:
Main duties and responsibilities of the job.

• Providing high quality customer service to a diverse range of stakeholders and visitors;
• Greeting visitors at reception and providing information, signing in visitors and providing security passes;
• Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required;
• Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner.
• Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop and Visitor Experience team by providing input, ideas and feedback.
• Assisting with event management and delivery, problem solving and assisting event organisers as required;
• Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery;
• Building and maintaining good relationships with colleagues from other business areas and with Members.
• Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
• Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media.
• Gathering information and feedback and using Microsoft Office and bespoke internal
• Assembly software systems and databases effectively to prepare documents.
• Managing own work to ensure the delivery of objectives.
• Providing high quality and timely administrative support, for example filing, photocopying and diary management.
• Inputting data and maintaining records in databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents.
• Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries
• Recording information to support the production of minutes and draft minutes
• Checking and processing invoices for payment through electronic payment system.
• Complying with the Northern Ireland Assembly Commission’s (the Assembly Commission’s) staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures.
• Carrying out other duties that the Assembly Commission reasonably requires of you.

Work Pattern:

The duties of this post require attendance at Parliament Buildings on each working day.

This role attracts part-time hours (18.5 hours per week, Monday 9.30am to 2.30pm and Tuesday to Thursday 10am to 2.30pm).

Uniform:

Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by clicking on the link below by Monday 21st September 2026 @ 10am.

You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below:

Essential Criteria:
At the closing date for applications, applicants must have:

1. GCE ‘A’ level passes A*-C in 2 separate subjects and 5 GCSEs at grade A* -C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.

AND

2. At least 2 years’ experience in a customer focused role of:

a) Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.

b) Working as part of a close-knit team to deliver a range of customer focused services to a high standard

c) Problem solving, organising workload and giving attention to detail to ensure excellent service delivery

d) Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.

OR

3. At least 4 years’ experience in a customer focused role of a) – d).

Further Details:

• Hourly Rate based on £29,137 per annum – £15.14 per hour.
• Informal meeting expected to take place on Friday 25th September at Parliament Buildings. (in-person)
• Anticipated duration: asap to end December 2026 (no extension) – You must be available to start immediately!
• Closing date for CV submission to Apple: Monday 21st September 2026 @ 10am

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by clicking on the link below by Monday 21st September @ 10am.
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criterion can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Permanent, Full-Time (37 Hours per Week) £25,983.50 Starting Salary + Progression + Excellent Benefits

Apple Recruitment is delighted to be recruiting for a Customer Advisor on behalf of a highly respected organisation in Belfast.

This is an excellent opportunity for an experienced customer service professional to join a supportive and dynamic team in a role that offers genuine career progression, ongoing training and excellent employee benefits.

As a Customer Advisor, you will be the first point of contact for customers, providing a professional, responsive and customer-focused service across phone, email and digital channels. This is a varied and rewarding role where you’ll play a key part in supporting customers, coordinating service requests and ensuring a high standard of customer care.

If you enjoy helping people, thrive in a fast-paced environment and take pride in delivering excellent service, we’d love to hear from you.

Working Hours

• Monday to Thursday: 8.30am – 5.00pm
• Friday: 8.30am – 4.30pm
• One late shift per week (Monday to Thursday) finishing at 7.00pm
• Late shift can be taken as a later start or paid as overtime
• No weekend working

The Role

You will be responsible for delivering exceptional customer service while managing a variety of customer enquiries, service requests and administrative tasks.
Working as part of a busy and supportive team, you will ensure customer information is accurately recorded, appointments are coordinated efficiently and all interactions are handled in a professional and timely manner.

Key Responsibilities

• Handle inbound and outbound customer calls, emails and service requests.
• Deliver a professional and inclusive customer experience to all customers.
• Respond appropriately to emergency situations and urgent requests.
• Manage customer complaints and ensure prompt resolution or escalation whererequired.
• Schedule appointments and coordinate work activities with customers andoperational teams.
• Maintain accurate customer records and update information across multiplesystems.
• Process and manage large volumes of customer information and documentation.
• Support project communications and service delivery activities.
• Ensure compliance with data protection and company procedures.
• Provide general administrative support and contribute to team objectives.

What We’re Looking For

Essential Criteria

• Minimum of 5 GCSEs (or equivalent) including English and Maths at Grade C/4 orabove.
• Excellent communication and customer service skills.
• Strong IT and data entry skills.
• Excellent attention to detail and accuracy.
• Ability to work effectively both independently and as part of a team.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Professional and friendly telephone manner.
• Ability to remain calm and professional when dealing with challenging situations.

Experience
Either:

• A minimum of 2 years’ experience within a high-volume contact centre environment

OR

• A minimum of 3 years’ experience within a busy retail, customer service or customer-facing environment involving high levels of customer interaction.

Plus:

•  At least 2 years’ administrative experience, including call handling and maintaining customer records.

Desirable

• Experience scheduling appointments using diary management systems.
• Experience maintaining and updating large volumes of customer data.
• Experience handling and resolving customer complaints.

Salary & Benefits

• Salary Progression
• Starting Salary: £25,983.50
• Increase to £26,483 after successful completion of 6 months
• Increase to £26,983 after 12 months
• Annual salary reviews every April
• Overtime opportunities available

Benefits Package

• Company pension scheme with up to 6% employer contribution
• Private medical insurance (subject to qualifying criteria)
• Life assurance cover
• 20 days annual leave plus 11 public holidays
• Additional annual leave linked to length of service
• Comprehensive training and development programme
• Clear opportunities for internal progression
• Free staff bus from Belfast City Centre
• Free onsite parking
• Supportive and collaborative working environment

Why Apply?
This is more than just a customer service position. It’s an opportunity to join a stable and highly regarded employer that genuinely invests in its people.
You’ll receive ongoing training, career development opportunities and the chance to build a long-term career within a supportive organisation that values customer excellence, teamwork and continuous improvement.

Interested?
To apply, please submit your CV to Patricia O’Neill at Apple Recruitment or contact us for a confidential discussion.

Please note: As this is a permanent position, applicants must have the unrestricted and permanent right to work in the UK. Candidates requiring current or future sponsorship cannot be considered.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

Location: Greater Belfast Area
Easily accessible by public transport with nearby public parking available.
Job Type: Permanent, Part-Time
Hours: 15 hours per week

• 2 full days per week (10.00am to 5.00pm)
• Monday to Friday working pattern
• 1 Saturday in every 4 weeks on a rota basis (10.00am to 5.00pm)
• No late nights
• No Sundays
• Flexibility required to provide holiday cover, which may increase hours to up to 3 days per week on occasion

Hourly Rate: £12.71 per hour

About the Role

On behalf of our client, a highly regarded specialist lingerie retailer, we are seeking a Personal Sales Assistant to join their small and supportive team on a permanent part-time basis.

This established business has built an excellent reputation throughout Northern Ireland for providing a highly personalised, discreet and professional fitting and consultation service. With both appointment-based consultations and walk-in customers, they pride themselves on delivering exceptional levels of customer care in a warm and welcoming environment.

Full training will be provided; however, the successful candidate should expect a thorough learning period of approximately six months to become fully proficient in the role.

The Ideal Candidate
We are looking for someone who:

• Has previous face-to-face customer service experience.
• Has a warm, gentle and empathetic manner.
• Is diplomatic and able to put customers at ease.
• Possesses excellent communication and interpersonal skills.
• Is professional, well-presented and approachable.
• Enjoys working as part of a small team.
• Is reliable, organised and eager to learn.
• Has a flexible approach to work and holiday cover requirements.
• Can handle sensitive conversations with confidence, discretion and professionalism.
• Applicants must be comfortable providing one-to-one lingerie fitting and measurement consultations to female clients and discussing sensitive personal requirements in a discreet and professional manner.

Key Responsibilities

• Welcoming customers and providing an exceptional customer experience.
• Answering telephone enquiries.
• Booking and managing appointments.
• Assisting walk-in customers.
• Processing and responding to online orders and enquiries.
• Conducting customer consultations and fittings.
• Helping customers select suitable products based on their individual needs.
• Maintaining high standards of customer care and professionalism at all times.

What You’ll Receive

• Competitive hourly rate of £12.71 per hour.
• Comprehensive training and ongoing support.
• A welcoming and friendly working environment.
• No late evenings.
• No Sunday working.
• Opportunity to develop specialist product and fitting knowledge.

How to Apply
If you wish to apply or would like further information, please email your CV in Microsoft Word format to Patricia by clicking the link below.

Applicants must ensure their CV is accurate and up to date, including:

• Full employment history with dates.
• All educational and professional qualifications.
• Current contact details.

Please note that only applicants who meet the essential criteria will be considered.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Apple Recruitment Services is an Equal Opportunities Employer.

Location: Greater Belfast Area (Own transport or access to public transport is essential)
Duration: Temporary (6-8 Weeks Initially, Ongoing Potential)
Salary: £25,000 – £30,000 DOE (£12.82 – £15.38 per hour)
Hours: 37.5 hours per week (Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 3.45pm)
Hybrid Working: Up to 2 days per week from home following successful completion of training

Join a Leading Utilities Company

Apple Recruitment is delighted to be recruiting a Revenue Protection Assistant on behalf of a leading utilities company based in the Greater Belfast Area.

This is an excellent opportunity for an organised and customer-focused individual to join the Billing Team on a temporary basis, initially covering a period of sick leave, with the possibility of extension. The successful candidate will support revenue protection activities, customer billing accuracy, debt recovery processes, and customer account management.

Working closely with the Revenue Protection Lead, you will play an important role in identifying situations where revenue may be at risk, ensuring customers are accurately billed for the services they have consumed, and supporting wider revenue assurance activities.

Key Responsibilities

• Deliver excellent customer service and resolve customer queries and complaints.
• Support debt recovery and credit management activities.
• Contact customers regarding payment plans and revenue protection matters.
• Analyse consumption data to determine refunds and back charges.
• Process customer refunds, site work requests, and sundry invoices.
• Liaise with internal teams regarding account and billing enquiries.
• Support revenue protection procedures and continuous improvement initiatives.
• Assist with additional billing and revenue protection duties as required.

Essential Criteria

• Minimum of 5 GCSEs (or equivalent), including English and Maths.
• Previous experience handling customer queries.
• Strong communication and interpersonal skills.
• Ability to process high volumes of information accurately.
• Ability to work effectively in a busy environment.
• Self-motivated with the ability to work independently.

Desirable Criteria

• Experience in a customer-facing financial environment.
• Previous experience working within the utilities sector.

Benefits

• £25,000 – £30,000 DOE
• 25 days plus 10 bank holidays plus 2.5 days additional company days (pro rata)
• Hybrid working available after training
• Early finish every Friday
• Opportunity for extension beyond the initial contract
• Valuable experience within a respected utilities organisation

Interested?
If you are an organised administrator with strong customer service skills and enjoy working in a fast-paced environment, we would love to hear from you.

�� To apply, please send your CV to patricia.oneill@applerecruitment.com.

All applications will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

Location: Belfast
Job Type: Permanent, Full-Time
Hours: 37 hours per week
Working Hours:

• Monday to Thursday: 8.30am – 5.00pm
  
• Friday: 8.30am – 4.30pm
  
• One late shift per week (Monday to Thursday), 10.30am – 7.00pm on a rota basis

Salary: £28,500 per annum

Apple Recruitment is delighted to be recruiting for a Street Works Coordinator on behalf of a well-established and highly respected organisation based in Belfast.

This is an excellent opportunity for an experienced Street Works professional to join a busy Customer Services team. The successful candidate will be responsible for coordinating street works activities, managing noticing and permit applications, maintaining compliance with relevant legislation and acting as a key liaison between internal teams, contractors and
external stakeholders.

Please note, this employer is unable to offer sponsorship. Applicants must have permanent right to work in the UK.

The role offers the opportunity to play a vital part in supporting infrastructure projects while ensuring regulatory compliance and efficient service delivery.

The Role
The Street Works Coordinator will oversee street works noticing and permit processes, ensuring all activities are completed within required timescales and in accordance with legislative requirements.

The successful candidate will coordinate activities across multiple stakeholders, support continuous improvement initiatives and provide leadership to a Customer Advisor within the team.

Key Responsibilities

• Manage all street works notices, registrations and closures within required timescales using relevant street works systems.
• Submit and coordinate permit applications, early starts, variations, modifications and traffic management arrangements.
• Ensure compliance with all relevant street works legislation, regulations and codes of practice.
• Maintain accurate records and update systems in line with agreed service standards and KPIs.
• Build and maintain strong working relationships with government departments, utility providers, contractors and other stakeholders.
• Coordinate street works activities across internal departments and external delivery partners.
• Line manage and support a Customer Advisor, including coaching, performance management and development planning.
• Support the implementation of new systems, processes and operational improvements.
• Produce management reports on street works performance and compliance.
• Assist with the development and implementation of procedures and best practice standards.
• Provide support and cover across other areas of Customer Services as required
• Champion customer-focused service delivery and support vulnerability awareness initiatives.

Essential Criteria

• A minimum of 5 GCSEs (or equivalent), including English and Maths at Grade C or above.
• Minimum of 2 years’ experience coordinating street works using Symology and processing permit applications through the DFI Permit Application System.
• Sound knowledge of the legislative framework governing street works in Northern Ireland.
• Excellent verbal and written communication skills.
• Strong Microsoft Office skills, particularly Excel and Word.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and ability to work accurately under pressure.
• Problem-solving skills with the ability to identify issues and implement effective solutions.
• Ability to work in a dynamic environment and meet challenging deadlines.

Desirable Criteria

• Street Works or Traffic Management qualification.
• Experience working within utilities, infrastructure or the energy sector.
• Experience within a planning and scheduling environment.
• Knowledge of Aurora or similar street works management systems.
• Previous experience coaching, supporting or supervising colleagues.

Salary & Benefits

• £28,500 per annum
• Annual bonus scheme
• Employer-enhanced contributory pension scheme
• Free life assurance
• Enhanced maternity, paternity and sick pay provisions
• 20 days annual leave plus 11 public holidays
• Additional annual leave entitlement linked to length of service
• Health and wellbeing support programmes
• Cycle to Work Scheme
• Give As You Earn charity scheme
• Free onsite parking
• Ongoing learning and development opportunities
• Opportunity to join a highly respected organisation offering long-term career progression

Interested?
If you have experience in street works coordination and are looking for an opportunity to join a reputable organisation where you can develop your career, we would love to hear from you.

To apply, please submit your CV to Patricia O’Neill at Apple Recruitment or contact us for a confidential discussion.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

Location: Belfast
Job Type: Permanent, Full-Time
Hours: 37 hours per week
Working Hours:

• Monday to Thursday: 8.30am – 5.00pm
  
• Friday: 8.30am – 4.30pm

Salary: £32,000 – £34,000 per annum plus bonus

Apple Recruitment is delighted to be recruiting for a Customer Support Lead on behalf of a well-established and highly respected organisation based in Belfast.

Please note, this employer is unable to offer sponsorship. Applicants must have permanent right to work in the UK.

This is an excellent opportunity for an experienced customer service professional to lead a busy customer support function, managing service delivery, complaint resolution, team performance and operational processes while ensuring a consistently high standard of customer experience.

The successful candidate will lead a small team, drive continuous improvement initiatives, support regulatory compliance and play a key role in developing customer service standards across the organisation.

The Role
The Customer Support Lead will be responsible for overseeing day-to-day customer service operations, managing customer enquiries and complaints, supporting team development and producing performance reports to help drive operational excellence.

The role requires a proactive and customer-focused individual with strong leadership skills, experience managing customer service teams and a commitment to delivering outstanding service.

Key Responsibilities

• Lead, motivate and support the Customer Services team to deliver an exceptional customer experience.
• Manage customer enquiries, escalations and complaint resolution processes.
• Conduct performance reviews, coaching sessions and development planning for team members.
• Monitor customer service performance metrics and prepare management reports.
• Support workforce planning, recruitment and employee engagement initiatives.
• Oversee customer support processes and identify opportunities for continuous improvement.
• Coordinate customer service activities to ensure service standards and response times are met.
• Support the implementation of policies, procedures and operational improvements.
• Manage customer communications and ensure regulatory requirements are adhered to.
• Work closely with colleagues across the organisation to ensure the effective delivery of customer services.
• Assist with the development, testing and implementation of new projects and initiatives.
• Support training, compliance and vulnerability awareness activities within the team.

Essential Criteria

• Minimum of 5 GCSEs (or equivalent), including English and Maths at Grade C or above, or a minimum of four year’s supervisory and leadership experience within a customer service or contact centre environment.
• At least three year’s management experience within a contact centre or customer service environment.
• Proven experience managing customer complaints and escalated customer issues.
• Experience leading, developing and motivating teams.
• Strong performance management and coaching experience.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent analytical skills and ability to interpret service data and performance metrics.
• Proficiency in Microsoft Office applications and customer service systems.
• Ability to build effective working relationships across teams and with external stakeholders.

Desirable Criteria

• Business Administration qualification.
• Experience working within a regulated industry such as utilities, financial services or healthcare.
• Experience developing and implementing customer service procedures.
• Experience coordinating training and development activities.
• Contact Centre Management qualification.
• Experience in compliance monitoring or audit processes.
• Knowledge of vulnerability awareness standards and customer service best practice.

Salary & Benefits

• £32,000 – £34,000 per annum
• Annual bonus scheme
• Employer-enhanced contributory pension scheme
• Free life assurance
• Enhanced maternity, paternity and sick pay provisions
• 20 days annual leave plus 11 public holidays
• Additional annual leave entitlement linked to length of service
• Health and wellbeing support programmes
• Cycle to Work Scheme
• Give As You Earn charity scheme
• Free onsite parking
• Ongoing learning and development opportunities
• Opportunity to join a highly respected organisation offering long-term career progression

Interested?
If you are an experienced customer service leader looking to join a forward-thinking organisation where you can make a real impact, we would love to hear from you.

To apply, please submit your CV to Patricia O’Neill at Apple Recruitment or contact us for a confidential discussion.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities

Job Purpose:
The Visitor Experience Team is charged with ensuring all those who visit Parliament Buildings are welcomed and assisted positively.
The role of the Visitor Experience Supervisor is to assist in leadership, operation and development of the team responsible for provision of high-quality visitor experiences and services in Parliament Buildings. The Visitor Experience Supervisor is part of the team and will be responsible for meeting and greeting all visitors to Parliament Buildings and carrying out reception duties. The Visitor Experience Supervisor provides a range of guided tours of Parliament Buildings, requiring the postholder to be mobile. The postholder is also responsible for providing operational support for events that take place in the building. This includes working with organisers, Members and internal colleagues.

Work Pattern:
The duties of this post require attendance at Parliament Buildings on each working day. There is no hybrid option.

The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. The hours of work each day will be scheduled between 8.00am and 6.00pm. Working hours will be dictated by the mode of operation of the Northern Ireland Assembly (the Assembly) and will involve work into late evenings and on occasion, public holidays. You will also be required to work such additional hours as may from time to time be reasonable and necessary for the efficient performance of your duties. The Assembly Commission will provide at least 10 working days’ notice of your work pattern for each week. As far as reasonably possible, you will be provided with 3 working days’ notice of required overtime.

Uniform:
Visitor Experience Supervisor will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.

Job Description:
As a Visitor Experience Supervisor, and member of the Visitor Experience team, your duties will include:

• Welcoming visitors to Parliament Buildings, proving them with information, assisting them appropriately and managing any specific access requirements.
• Assisting the Visitor Experience Manager with day-to-day management of the Visitor Experience team, deputising as required and problem-solving issues as they arise.
• Providing leadership and training to the Visitor Experience Officers, ensuring high quality service delivery and adherence to all Northern Ireland Assembly values; skills and behaviours; and policies and procedures.
• Managing the tour programme to ensure all public, private and VIP tours are covered on a daily basis.
• Managing the quality of tours and overall visitor experience, ensuring consistency, accuracy and timeliness in all tours and professionalism in all interactions. The Visitor Experience Supervisor will be required to take tours and give presentations to groups on a regular basis.
• Overseeing reception, ensuring adequate staff cover, problem solving issues as they arise and providing reception cover when required.
• Assisting the Visitor Experience Manager to manage all events in Parliament Buildings – acting as the main point of contact for event organisers, deputising duties to the Visitor Experience Officers as required, problem solving and providing timely and accurate information to organisers and Members.
• Assisting in the collating and publishing of timely and accurate information about ‘what’s on’ in Parliament Buildings for internal and external audiences; to include digital screens, email, website, social media and other formats as required.
• Working collaboratively with other business areas to ensure reception duties and tours have adequate cover, and that all visitors to Parliament Buildings are known to reception.
• Maintaining effective relationships with key stakeholders including Members, managers, event organisers and members of the public.
• Attending meetings, minute taking and capturing actions/notes and proactively following up on actions to ensure timely delivery.
• Providing guidance and assistance to Members, their staff and other parliamentary staff on policy and procedural issues in relation to the Visitor Experience business area.
• Researching and preparing accurate and timely information.
• Effectively using Microsoft Office and bespoke internal Assembly software systems and databases.
• Checking and processing invoices for payment through electronic payment system.
• Monitoring spend against budget and reporting to line managers or budget holders.
• Managing information and records in accordance with established policies and statutory requirements including the gathering of information and co-ordination of responses to information requests including Freedom of Information requests.
• Complying with all Assembly Commission’s staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures.
• Carrying out other duties that the Assembly Commission reasonably requires of you.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by clicking on the link below by Wednesday 2nd September @ 10am. You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below:

Applicants must, by the closing date for applications have:

1. At least a primary degree, minimum 2.2 classification, in any subject. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated;

AND

At least two years’ experience in a) – d) listed below:

OR

2. At least four years’ experience in each of the following:

a) Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.

b) Experience of effectively leading, motivating and developing a team of staff, to include induction, training and performance management of direct reports.

c) Communicating accurately and clearly (both in writing and orally) complex or detailed information to diverse range of stakeholders including colleagues, managers and customers or members of the public.

d) Effectively using Microsoft Office to manage information, create documents and assist in providing a quality service to stakeholders such as colleagues, managers, customers or members of the public.

Further Details:

• Hourly Rate based on £36,122 per annum
• Duration: Up to 30th June 2027
• Closing Date for CV’s: 10am on Wednesday 2nd September 2026
• Estimated start date: ASAP
• Date for informal meeting: Friday 4th September, in-person

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by clicking on the link below by 10am on Wednesday 2nd September.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Job Purpose:
Visitor Experience Officers are usually the first-person visitors will meet in Parliament Buildings. They are responsible for the following main duties: meeting and greeting visitors to Parliament Buildings; signposting and providing information; reception duties – signing visitors into the Building and issuing their security passes; welcoming visitors in Parliament Buildings’ Great Hall; providing a range of guided tours of Parliament Buildings; providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation
(internal and external).

Job Description:
Main duties and responsibilities of the job.

• Providing high quality customer service to a diverse range of stakeholders and visitors;
• Greeting visitors at reception and providing information, signing in visitors and providing security passes;
• Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required;
• Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner.
• Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop and Visitor Experience team by providing input, ideas and feedback.
• Assisting with event management and delivery, problem solving and assisting event organisers as required;
• Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery;
• Building and maintaining good relationships with colleagues from other business areas and with Members.
• Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
• Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media.
• Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents.
• Managing own work to ensure the delivery of objectives.
• Providing high quality and timely administrative support, for example filing, photocopying and diary management.
• Inputting data and maintaining records in databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents.
• Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries
• Recording information to support the production of minutes and draft minutes
• Checking and processing invoices for payment through electronic payment system.
• Complying with the Northern Ireland Assembly Commission’s (the Assembly Commission’s) staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures.
• Carrying out other duties that the Assembly Commission reasonably requires of you.

Work Pattern:
The duties of this post require attendance at Parliament Buildings on each working day. The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. The hours of work each day will be scheduled between 8.00am and 6.00pm. Working hours will be dictated by the mode of operation of the Northern Ireland Assembly (the Assembly) and will involve work into late evenings and on occasion, public holidays. You will also be required to work such additional hours as may from time to time be reasonable and necessary for the efficient performance of your duties. The Assembly Commission will provide at least 10 working days’ notice of your work pattern for each week. As far as reasonably possible, you will be provided with 3 working days’ notice of required overtime.

Uniform:

Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by clicking on the link below by Tuesday 1 st September @ 10am. You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below:

Essential Criteria:
At the closing date for applications, applicants must have:

• 1. GCE ‘A’ level passes A*-C in 2 separate subjects and 5 GCSEs at grade A*-C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.

AND

• 2. At least 2 years’ experience in a customer focused role of:
• a) Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
• b) Working as part of a close-knit team to deliver a range of customer focused services to a high standard
• c) Problem solving, organising workload and giving attention to detail to ensure excellent service delivery
• d) Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.

OR

• 3. At least 4 years’ experience in a customer focused role of a) – d).

Further Details:

• Hourly Rate based on £29,137 per annum – £15.14 per hour.
• Informal meeting expected to take place on Friday 4th September (in-person)
• Anticipated duration: asap to 29th January 2027.
• Closing date for CV submission to Apple: Tuesday 1st September @ 10am

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by clicking on the link below by Tuesday 1st September @ 10am.
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criterion can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple
Recruitment Services is an Equal Opportunities Employer.