About the Company
Our client is a well-established and highly regarded organisation within the residential
sector, recognised for delivering a wide range of high-quality products and services to
customers across the region.
Due to continued growth, they are seeking a customer-focused and highly organised
individual to join their team. This is an excellent opportunity for someone who thrives in a
fast-paced environment, enjoys multitasking, and takes pride in delivering exceptional
customer service.
The Role
As a Customer Operations Coordinator, you will play a key role in ensuring the smooth
delivery of customer projects from start to finish. Acting as the central point of
communication, you will liaise with internal teams, coordinate schedules, and keep
customers informed every step of the way.
This position would suit someone who is detail-oriented, IT literate, and confident managing
multiple tasks simultaneously.
Key Responsibilities
 Coordinate customer projects from initial order through to completion
 Schedule surveys and installations, working closely with internal teams and
customers
 Maintain accurate records and updates within the CRM system
 Act as a key point of contact for customers, providing updates and excellent service
 Liaise with sales, operations, and finance teams to ensure seamless workflow
 Prepare and distribute job and installation documentation
 Monitor project progress and ensure deadlines are met
 Support invoicing, payments, and general finance-related administration
 Assist with resolving any customer issues or aftercare requirements
 Contribute to team meetings and continuous process improvements
 Provide occasional front desk/reception support when required

About You
We are looking for someone who is:
 Highly organised with strong attention to detail
 Customer-focused with excellent communication skills
 IT literate and comfortable using CRM systems and Microsoft Office
 Able to multitask and manage competing priorities effectively
 Proactive, reliable, and solution-oriented
 Comfortable working in a fast-paced environment
 A strong team player who can build relationships across departments
 Previous experience in administration, scheduling, coordination, or customer service
Additional Requirements
 You must have a permanent right to work in the UK (no sponsorship available)
Interested?
Upload your CV to apply today, or contact Patricia at Apple Recruitment for a confidential
discussion.

Apple Recruitment Services is acting as an Employment Agency and is proud to be an Equal
Opportunities Employer.

o 2+ years in a high-volume contact centre, or
o 3+ years in a busy retail/customer-facing role
 Strong communication and IT skills
 Ability to multitask and manage a busy workload
 A team player with a proactive and organised approach
 Full right to work in the UK
Why Apply?
This is more than just a job — it’s a chance to join a stable, people-focused organisation where
employees stay long-term and develop their careers.
You’ll benefit from:
 Clear progression opportunities
 Ongoing training and development
 A supportive, team-driven environment
 Exposure to a wide range of business functions
Interested?
To apply, please send your CV to Patricia at Apple Recruitment via the link below.
Even if this role isn’t quite right, feel free to get in touch — we’d be happy to discuss other
opportunities.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an
Equal Opportunities Employer

 Overseeing reception, ensuring adequate staff cover, problem solving issues as they arise
and providing reception cover when required.
 Assisting the Visitor Experience Manager to manage all events in Parliament Buildings –
acting as the main point of contact for event organisers, deputising duties to the Visitor
Experience Officers as required, problem solving and providing timely and accurate
information to organisers and Members.
 Assisting in the collating and publishing of timely and accurate information about ‘what’s on’
in Parliament Buildings for internal and external audiences; to include digital screens, email,
website, social media and other formats as required.
 Working collaboratively with other business areas to ensure reception duties and tours have
adequate cover, and that all visitors to Parliament Buildings are known to reception.
 Maintaining effective relationships with key stakeholders including Members, managers,
event organisers and members of the public.
 Attending meetings, minute taking and capturing actions/notes and proactively following up
on actions to ensure timely delivery.
 Providing guidance and assistance to Members, their staff and other parliamentary staff on
policy and procedural issues in relation to the Visitor Experience business area.
 Researching and preparing accurate and timely information.
 Effectively using Microsoft Office and bespoke internal Assembly software systems and
databases.
 Checking and processing invoices for payment through electronic payment system.
 Monitoring spend against budget and reporting to line managers or budget holders.
 Managing information and records in accordance with established policies and statutory
requirements including the gathering of information and co-ordination of responses to
information requests including Freedom of Information requests.
 Complying with all Assembly Commission’s staff policies and procedures including Equal
Opportunities and Dignity at Work policies and procedures.
 Carrying out other duties that the Assembly Commission reasonably requires of you.
If you wish to apply or would like more information, please email your CV in Microsoft word
format to Caroline by clicking on the link below by Tuesday 2 nd June 2026 @ 3pm. You must also
include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the
Essential Criteria below:
Applicants must, by the closing date for applications have:
1. At least a primary degree, minimum 2.2 classification, in any subject. Applications will be
considered from applicants with formal qualifications of an equivalent or higher standard to
those stated;
AND
At least two years’ experience in a) – d) listed below:
OR

2. At least four years’ experience in each of the following:
a) Proven experience of delivering excellent customer service in a public facing role, personally
and through supervising a team to meet a wide range of customer needs.
b) Experience of effectively leading, motivating and developing a team of staff, to include
induction, training and performance management of direct reports.
c) Communicating accurately and clearly (both in writing and orally) complex or detailed
information to diverse range of stakeholders including colleagues, managers and customers
or members of the public.
d) Effectively using Microsoft Office to manage information, create documents and assist in
providing a quality service to stakeholders such as colleagues, managers, customers or
members of the public.
Further Details:
 Hourly Rate based on £36,122 per annum
 Duration: Up to 12 months
 Closing Date for CV’s: 3pm on Tuesday 2 nd June 2026
 Estimated start date: ASAP
 Date for informal meeting: Friday 5 th June, in-person.

If you wish to apply or would like more information, please email your CV in Microsoft word format
to Caroline by clicking on the link below by 3pm on Tuesday 2 nd June 2026.
Applicants must ensure their CV is accurate and up to date. The CV should include your full
employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple
Recruitment Services is an Equal Opportunities Employer.