Location: Greater Belfast Area (Own transport or access to public transport is essential)
Duration: Temporary (6-8 Weeks Initially, Ongoing Potential)
Salary: £25,000 – £30,000 DOE (£12.82 – £15.38 per hour)
Hours: 37.5 hours per week (Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 3.45pm)
Hybrid Working: Up to 2 days per week from home following successful completion of training

Join a Leading Utilities Company

Apple Recruitment is delighted to be recruiting a Revenue Protection Assistant on behalf of a leading utilities company based in the Greater Belfast Area.

This is an excellent opportunity for an organised and customer-focused individual to join the Billing Team on a temporary basis, initially covering a period of sick leave, with the possibility of extension. The successful candidate will support revenue protection activities, customer billing accuracy, debt recovery processes, and customer account management.

Working closely with the Revenue Protection Lead, you will play an important role in identifying situations where revenue may be at risk, ensuring customers are accurately billed for the services they have consumed, and supporting wider revenue assurance activities.

Key Responsibilities

• Deliver excellent customer service and resolve customer queries and complaints.
• Support debt recovery and credit management activities.
• Contact customers regarding payment plans and revenue protection matters.
• Analyse consumption data to determine refunds and back charges.
• Process customer refunds, site work requests, and sundry invoices.
• Liaise with internal teams regarding account and billing enquiries.
• Support revenue protection procedures and continuous improvement initiatives.
• Assist with additional billing and revenue protection duties as required.

Essential Criteria

• Minimum of 5 GCSEs (or equivalent), including English and Maths.
• Previous experience handling customer queries.
• Strong communication and interpersonal skills.
• Ability to process high volumes of information accurately.
• Ability to work effectively in a busy environment.
• Self-motivated with the ability to work independently.

Desirable Criteria

• Experience in a customer-facing financial environment.
• Previous experience working within the utilities sector.

Benefits

• £25,000 – £30,000 DOE
• 25 days plus 10 bank holidays plus 2.5 days additional company days (pro rata)
• Hybrid working available after training
• Early finish every Friday
• Opportunity for extension beyond the initial contract
• Valuable experience within a respected utilities organisation

Interested?
If you are an organised administrator with strong customer service skills and enjoy working in a fast-paced environment, we would love to hear from you.

�� To apply, please send your CV to patricia.oneill@applerecruitment.com.

All applications will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

Location: Ballymena

Salary: £13.69 per hour

Hours: 37–37.5 hours per week, Monday to Sunday, variable shift patterns

Duration: Temporary, Full-Time

Application Deadline: 5pm, 23rd October 2026

Apple Recruitment are currently recruiting for two CSU Advisors on behalf of our public sector client.

Key Duties

• Deliver excellent customer service over the telephone, acting as a customer advocate across a comprehensive range of housing services.
• Accurately diagnose, record and process repair requests from Housing Executive tenants.
• Work in partnership with relevant teams and colleagues to resolve tenant queries and housing-related issues.
• Record information accurately and ensure customer enquiries are handled efficiently.
• Provide a professional, helpful and customer-focused service to tenants.
• Work effectively with colleagues and other departments to support the delivery of housing services.

Essential Criteria

• Four GCSEs, including Mathematics and English, or equivalent qualifications.
• At least one year’s customer service experience.
• Good communication and customer service skills.
• A professional and helpful approach when dealing with members of the public.
• The ability to work effectively as part of a team.
• Basic IT proficiency.
• Ability to provide effective customer service and communicate professionally over the telephone.
• Ability to accurately record information and deal with customer enquiries.
• Must have Basic Access NI clearance before taking up the appointment.

How to Apply

If you wish to apply for this position, please email your CV to Darcie at darcie.donohoe@applerecruitment.com

All applications will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Location: Belfast
Salary: £33,000 per annum plus annual bonus
Job Type: Permanent, Full-Time (37 hours per week)

Apple Recruitment is delighted to be recruiting for a Street Works Lead on behalf of our valued client. Due to continued growth and investment in their operations, an exciting opportunity has arisen for an experienced Street Works professional to join a well-established organisation in a leadership capacity.
This is an excellent opportunity for an individual with strong street works coordination experience, a thorough understanding of Northern Ireland legislation, and previous team leadership experience to play a key role within a busy operational environment.

The Role
As Street Works Lead, you will take responsibility for coordinating and managing all aspects of street works activities, ensuring compliance with relevant legislation, codes of practice and operational requirements.
You will oversee street works notices, permit applications, stakeholder engagement and team performance, while acting as a key point of contact between the organisation, the Department for Infrastructure and other external stakeholders.

This role combines technical knowledge, team leadership, operational coordination and stakeholder management, making it an excellent opportunity for someone looking to take the next step in their career.

Key Responsibilities

• Manage all street works notices, ensuring works are opened, registered and closed within required timescales.
• Submit and coordinate all permit applications, including traffic management requirements, diversion routes, modifications, variations and early start requests.
• Ensure all systems are maintained accurately and that service level agreements and KPIs are achieved.
• Build and maintain strong working relationships with the Department for Infrastructure, utility providers, contractors and other key stakeholders.
• Coordinate street works activities with internal departments and external delivery partners.
• Lead and manage Customer Advisors within the Street Works team, including performance management, one-to-one meetings, absence management and staff development.
• Identify opportunities to improve efficiency, minimise risk and enhance service delivery.
• Support the transition to new street works management systems and participate in testing, training and implementation activities.
• Ensure appropriate operational cover is maintained during periods of absence.
• Provide leadership support and cover for the Customer Service and Operations Manager when required.
• Oversee the production of management reports relating to street works performance and compliance.
• Support the development and implementation of new procedures and operational processes.
• Assist with the training and development of colleagues.
• Champion customer-focused service delivery and promote awareness of vulnerable customers when planning and communicating works.

Essential Criteria

Education

• Minimum of 5 GCSEs (or equivalent) at Grade C/Grade 4 or above, including English and Maths.

Experience

• Minimum of 2 years’ experience coordinating street works using Symology and submitting permits through the DFI Permit Application System.
• Strong working knowledge of the legislative framework governing street works in Northern Ireland.
• Previous experience supervising or managing staff.

Skills & Knowledge

• Excellent verbal and written communication skills.
• Strong Microsoft Office skills, particularly Excel and Word.
• Excellent organisational and planning abilities.
• Ability to manage multiple priorities and deadlines effectively.
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to work in a fast-paced environment and drive results.
• Strong stakeholder management skills.

Desirable Criteria

• Street works or traffic management qualifications.
• Experience within a utility or infrastructure environment.
• Previous planning and scheduling experience.
• Working knowledge of Aurora or similar street works management systems.
• Experience coaching, mentoring or developing colleagues.

Working Hours

• Monday to Thursday: 8.30am – 5.00pm
• Friday: 8.30am – 4.30pm
• One late shift per week finishing at 7.00pm
• 37 hours per week

Salary & Benefits

Salary

• £33,000 per annum
• Annual bonus scheme

Benefits Package

• Enhanced contributory pension scheme
• Free life assurance
• Enhanced maternity pay (qualifying service applies)
• Enhanced sick pay (qualifying service applies)
• Give As You Earn scheme
• 20 days annual leave plus 11 public holidays
• Up to 5 additional days leave based on length of service
• Further education support policy
• Dedicated health and wellbeing programme
• Employee Assistance Programme
• Free staff bus from Belfast City Centre
• Free onsite parking

Why Apply?
This is an exciting opportunity to join a growing and highly regarded organisation that offers long-term career stability, genuine progression opportunities and a supportive working environment.
You will have the opportunity to influence operational performance, lead a dedicated team and play a key role in ensuring successful delivery of critical infrastructure activities while benefiting from an excellent package and strong organisational support.

Interested?
If you are interested in this opportunity or would like to find out more, please send your CV to Patricia O’Neill at Apple Recruitment and we will be in touch.
If this role is not suitable, but you are considering a new career opportunity, please contact one of our experienced consultants to discuss your requirements.
Please ensure your CV is fully up to date and includes your complete employment history, qualifications and contact details.
Please note: Applicants must have the unrestricted right to work in the UK on a permanent basis.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates

Application Deadline: 5pm 7th October 2026

Apple Recruitment are currently recruiting for a CSU Advisor (Band 3) on behalf of a public sector organisation based at the Strangford Office.

This is an excellent opportunity for a customer-focused professional to deliver a high-quality customer service experience via telephone and at the public counter, acting as a customer advocate across a comprehensive range of housing services.

Key Duties

• Deliver excellent customer service to Housing Executive tenants and customers via telephone and at the public counter.

• Act as a customer advocate across a comprehensive range of housing services.

• Respond to customer enquiries and provide appropriate information, advice and assistance.

• Accurately diagnose and record repairs reported by Housing Executive tenants.

• Liaise and work in partnership with colleagues and relevant services to ensure customer issues are resolved effectively.

• Record customer enquiries, requests and repair information accurately on relevant systems.

• Identify customer needs and ensure enquiries are directed to the appropriate service or team.

• Provide clear and accurate information to customers regarding housing services and procedures.

• Deal professionally and sensitively with a range of customer enquiries, including potentially challenging situations.

• Maintain accurate records and ensure information is managed appropriately.

• Work effectively as part of a team to deliver a consistent and high-quality customer service.

• Carry out duties in accordance with relevant organisational policies, procedures and requirements.

• Maintain a professional, helpful and customer-focused approach at all times.

Essential Criteria

Applicants must possess:

• Four GCSEs, including Maths and English, or equivalent qualification.

• A minimum of 1 year’s customer service experience.

• Ability to communicate effectively with customers, colleagues and other professionals.

• Strong customer service and interpersonal skills.

• Ability to listen to customers, understand their needs and provide appropriate advice and assistance.

• Ability to accurately record information and maintain appropriate records.

• Ability to work effectively as part of a team.

• Ability to remain calm and professional when dealing with challenging customer situations.

• Beginner IT proficiency.

How to Apply

If you wish to apply or would like more information, please email your CV to Darcie at darcie.donohoe@applerecruitment.com

Application deadline: 5pm on 7th October 2026.

All details will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Hourly rate based on £29,137, £15.14 per hour.
You must be available to start immediately following informal discussions on Friday 16th October.
Hybrid working applies to this role.
Duration: ASAP to 31st July 2027

Job Description:
The main duties and responsibilities are:
• Providing high-quality customer service to a diverse range of customers, both internal and external.
• Managing own work to ensure the delivery of objectives.
• Providing accurate information in a professional and helpful manner by referring to organisational policies and procedures.
• Providing high quality and timely administrative support where required, for example filing and photocopying, diary management etc.
• Inputting data and maintaining a range of databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents.
• Recording and distribution of correspondence, emails, incoming mail / post, monitoring and managing electronic mailboxes and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
• Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any housekeeping queries that they may have e.g. the format of the meeting.
• Recording information to support the production of minutes and draft minutes e.g. timings of each agenda item and attendance of witnesses.
• Assisting in gathering and collating information.
• Effectively using Microsoft Office and bespoke internal Assembly software systems and databases to prepare documents.
• Maintaining hard copy and electronic information systems to ensure a clear and organised file of all correspondence, papers, minutes, agendas.
• Checking and processing invoices for payment through electronic payment system.
• Complying with all Assembly Commission’s staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures.
• Carrying out other duties that the Assembly Commission reasonably requires of you.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline Parker by Thursday 8th October 2026 @ 3pm. You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below.

Essential Criteria:
Applicants must, by the closing date for applications have:
1. GCE ‘A’ level grade A*-C in 2 separate subjects and 5 GCSEs grade A*-C including English Language and Mathematics.
(Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated);
AND
At least 2 years’ experience in an administrative role of:
a) Using effective oral and written skills to communicate effectively with a diverse range of people at all levels, including team members, members of the public, customers and managers.

b) Organising workload and giving attention to detail to produce accurate, high quality work to deadlines.
c) Effectively using Microsoft Office to prepare documents and respond to correspondence.
OR
2. At least 4 years’ experience in an administrative role of each of the essential criteria described at a) – c) above.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by Thursday 8th October @ 3pm.
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match these criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple
Recruitment Services is an Equal Opportunities Employer.