Application Deadline: 3pm on Friday 15^th May

Additional Requirements:

• Driving licence
• Access to car
• Work on call , on a rota basis

About the Role
Apple Recruitment are recruiting on behalf of our client for a Hostel Assistant.  This role involves assisting vulnerable applicants, supporting referrals, carrying out occupancy checks, cleaning duties, viewings, sign-ups, delivering warnings, liaising with housing advisors, and other duties as required.

Key Responsibilities

• To provide a wide range of administrative support and act as the initial point of contact for customer queries, via multiple communication methods.
• To perform assigned duties and tasks, either as part of a team or individually as required, including the prioritization of own workload when necessary.
• To deal with incoming communications and queries from customers and stakeholders via email, post, telephone, web reports, face to face.
• To undertake a range of administrative duties including, but not limited to customer / stakeholder contact, data input, record keeping and reporting.
• To record information from customers and external stakeholders, updating Housing Executive records and systems as appropriate, and distributing information to other colleagues as necessary.
• To use a range of computer packages and systems to record, manage and retrieve information, e.g. Microsoft Word, Excel and Outlook as well as other bespoke systems.
• Work on site, complete occupancy visits with in Mid and East Antrim.
• Work with external stakeholders dealing with complaints, repairs, support referrals.
• Complete inspections of properties, report back to Team leader . Work with
• Landlord to deal with queries, repair issues and complaints.
• Provide on call assistance after (rota basis)

Essential Criteria

• Possess at least two GCSEs at Grade C or above – to include Maths and English or equivalent level qualification (Level 2*)
• Less than 1 year relevant experience is acceptable.
• Basic IT proficiency
• Ability to support vulnerable individuals effectively.

Benefits

• 23 days annual leave + 12 public holidays.
• Flexible break times.
• Supportive working environment.

Equipment Provided:

Telephone
• Laptop
• Screen
• Mouse
• Keyboard

How to Apply:
If you wish to apply or would like more information, please send your CV to Julie using the link.

Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements, and contact details.

Only applicants meeting the essential criteria will be considered.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer.

26 hours each week, 7am-3pm on Monday, Tuesday, Wednesday & Friday.

Temporary contract to cover sickness absence until 31^st August 2026.  If required for longer, the contract will be reviewed for extension.

JOB SUMMARY:

• The post holder will assist in the provision of Domestic Services in the customer/patient focused environment of the Northern Health and Social Care Trust.
• The postholder will work to ensure that services delivered promote a professional public image to service users and other staff and that Environmental Cleanliness is delivered in  accordance with national and local guidelines and protocols.
• Maintaining their work area to a high level of  cleanliness and adhere to all policies and procedures.

KEY RESULT AREAS / MAIN RESPONSIBILITIES

• Ensure procedures are followed with regard to Environmental Cleanliness in line with Infection Control including the use of PPE as required, Observe safe working methods in relation to equipment, Cleanliness and cleaning materials. (COSSH), Adhere to Health and Safety Regulations, Colour Coding Guidance and ensure standards are maintained

• MONDAY= Deliver all stores needed for panties, stock A&E fridge and check dates on food, deliver fruit to NIAS, put away all food delivery and taking HACCP of high-risk food and recording it in HACCP file deep clean freezer & chill room 2

• TUESDAY= Put store deliver away, Put away all food delivery and taking HACCP of high risk food and recording it in HACCP file

• WEDNESDAY= Deliver all stores needed for panties, stock A&E fridge and check dates on food, deliver fruit to NIAS, Put away all food delivery and taking HACCP of high risk food and recording it in HACCP file, Deep clean veg store

• FRIDAY= Deliver all stores needed for panties, stock A&E fridge and check dates on food, deliver fruit to NIAS, Put away all food delivery and taking HACCP of high risk food and recording it in HACCP file, washing the lift door and floor,

• Carry out other duties as may be assigned from time to time by the Domestic Services Supervisor and / or Catering & Domestic Services Manager

• To ensure a high standard of personal hygiene is maintained and the Uniform Policy is adhered to at all times.

• Undertaking any training courses including in-house and off the job training as deemed necessary to the post.

• To report defective equipment / work and floor surfaces etc to the appropriate line manager.

• To work in accordance with duty rotas and work schedules.

• To Undertake any other duties appropriate to the grade, as assigned from time to time, to ensure the smooth running of the Department.

• Reporting any pest control problems to Domestic Services Supervisor.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage.  You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Experience

6 months experience in a Catering setting

Qualifications/ Registration

Willingness to complete: All Inhouse Training and Food Safety if role requires

If you would like to be considered for this role or find out more, please use link in this advert to send your CV to Julie. All details are treated in the strictest confidence.

If this role isn’t quite right for you but you would like to look for a new opportunity, please get in contact with us.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.