Job Title: Parks & Leisure Customer & Administration Officer

Location: Antrim
Salary: £15.31 per hour 

Working Hours: 37 hours & 18 hours per week (rota basis)
Working Pattern: Shift rota across:
• Monday–Thursday: 8:00am – 8:00pm
• Friday: 8:00am – 6:00pm
• Saturday–Sunday: 10:00am – 4:00pm
• One weekend in four required
Duration: Temporary (up to 3 months)

About the Role:

On behalf of our client, Apple Recruitment Services are delighted to be recruiting Parks & Leisure Customer & Administration Officers to support a busy leisure service.

This is a varied and customer-focused role, supporting the administration of memberships, bookings, and leisure services, while acting as a key point of contact for customer enquiries. The successful candidates will play an important role in ensuring the smooth and efficient delivery of parks and leisure services.

Key Responsibilities:

• Manage and process leisure membership enquiries, applications, amendments, and cancellations
  • Act as first point of contact for customer queries via phone, email, and live chat
  • Support membership retention activities including follow-up calls and feedback collection
  • Administer bookings for facilities including pitches, sports halls, events, and classes
  • Use and maintain leisure management systems and payment platforms
  • Liaise with internal teams, external organisations, and customers to coordinate bookings and events
  • Maintain accurate records and provide administrative support including reports, meeting coordination, and documentation
  • Assist with financial processes including invoicing, refunds, and liaison with finance teams
  • Support customer relationship management and ensure high standards of service delivery
  • Assist in promotional activities and outreach events where required
  • Ensure complaints and service requests are managed effectively and resolved promptly
  • Contribute to continuous improvement and service delivery targets

Essential Criteria:

• Minimum of 5 GCSEs (or equivalent) including English and Maths
   OR
  • At least 2 years’ relevant experience in lieu of formal qualifications
• Minimum of 1 year’s experience in a customer-focused environment
  • Minimum of 1 year’s administrative experience, including record keeping and filing
  • Competent in Microsoft Office applications (Word, Excel, Outlook)

Desirable Criteria:

• Experience using booking systems, tills, or EPOS systems

Key Skills & Abilities:

• Strong communication and customer service skills
  • Ability to prioritise and manage workload effectively
  • Problem-solving mindset with a proactive approach
  • Ability to build relationships and work collaboratively
  • Strong attention to detail and organisational skills

Other Requirements:

• Full driving licence or access to transport
  • Flexibility to work shifts, including evenings and weekends
  • Willingness to work across different locations if required

Additional Information:

• 30-minute lunch break
  • Access to on-site parking
  • 23 days annual leave + 11 public holidays (pro rata)

How to Apply:

If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at julie.skelly@applerecruitment.com

Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements, and contact details.
Only applicants meeting the essential criteria will be considered.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer.

Work Pattern:
The duties of this post require attendance at Parliament Buildings on each working day. There may
be occasional scope for working at home, subject to business need and at the discretion of the Head
of Business.
The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday.
The hours of work each day will be scheduled between 8.00am and 6.00pm. Working hours will be
dictated by the mode of operation of the Northern Ireland Assembly (the Assembly) and will involve
work into late evenings and on occasion, public holidays. You will also be required to work such
additional hours as may from time to time be reasonable and necessary for the efficient performance
of your duties. The Assembly Commission will provide at least 10 working days’ notice of your work
pattern for each week. As far as reasonably possible, you will be provided with 3 working days’
notice of required overtime.
Uniform:
Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including;
Trousers, T-shirt and Gillet.
If you wish to apply or would like more information, please email your CV in Microsoft word
format to Julie by clicking on the link below by Tuesday 5 th May @ 12pm.
You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly
you meet the Essential Criteria below:
Essential Criteria:
At the closing date for applications, applicants must have:
1. GCE ‘A’ level passes A*-C in 2 separate subjects and 5 GCSEs at grade A*-C including English
Language and Maths. Applications will be considered from applicants with formal
qualifications of an equivalent or higher standard to those stated.
AND
2. At least 2 years’ experience in a customer focused role of:
a) Providing information verbally in a clear and engaging manner to a diverse range of people
at all levels, including members of the public, team members, and managers.
b) Working as part of a close-knit team to deliver a range of customer focused services to a
high standard
c) Problem solving, organising workload and giving attention to detail to ensure excellent
service delivery
d) Using effective written and administrative skills to produce clear, accurate, high quality work
to deadlines.

OR
3. At least 4 years’ experience in a customer focused role of a) – d).

Further Details:
 Hourly Rate based on £29,137 per annum
 Informal meeting expected to take place on Friday 8 th May 2026 (in-person)
 Anticipated duration asap to end June 26 – You must be available to start immediately!
 Closing date for CV submission to Apple: Tuesday 5 th May 12pm

If you wish to apply or would like more information, please email your CV in Microsoft word format
to Julie by clicking on the link below by Tuesday 5 th May @ 12pm.
Applicants must ensure their CV is accurate and up to date. The CV should include your full
employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criterion can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple
Recruitment Services is an Equal Opportunities Employer.

Job Description:
The main duties and responsibilities may include:
• Providing or contributing to the provision of timely, accurate and authoritative advice,
guidance and briefing on a range of procedural, policy and legislative matters relating to or
arising from the work of the business unit to senior decision makers such as the Speaker,
Committee Chairpersons and Deputy Chairpersons, Members, and senior managers.
• Preparing or contributing to written and oral advice for the Speaker on items of business
tabled by Members, for approval by the Assembly Clerk (where required).
• Supporting Members to develop legislative proposals or amendments to legislation by
providing written and oral procedural, policy development and/or drafting advice, under the
direction of the Assembly Clerk.
• Under the direction of the Assembly Clerk, preparing draft amendments for
Members/Committees and plenary briefs for the amending stages of Bills for the Speaker,
for approval by the Assembly Clerk.
• Preparing or assisting in the preparation of draft speeches, speaking notes, and press
releases for the Speaker, Committee Chairpersons, Deputy Chairpersons and others, to
inform debates in plenary or for events outside the chamber or the Assembly.
• Under the direction of the Assembly Clerk and within the business unit, clerking committee
meetings or sub-committee meetings, if required, and providing written and oral advice to
Chairpersons and Deputy Chairpersons at external meetings and events.
• Preparing inquiry/scrutiny plans and draft committee reports for approval by the Assembly
Clerk.
• Undertaking or commissioning research into key areas of interest to Members and
committees to inform future work such as policy scrutiny, committee inquiries, private
member’s legislation or the drafting of legislative amendments.
• Preparing draft requests for legal advice.
• Leading, managing and developing individual staff members or a small team to ensure the
delivery of team objectives and front line services to a range of stakeholders, including by
providing appropriate induction, training and development as required.
• Developing and maintaining effective relationships with key stakeholders including
Members, officials from Executive departments and agencies, other legislatures, private and
voluntary organisations, and members of the public to inform the conduct of Assembly
business.
• Editing, scrutinising and clearing items of business tabled by Members e.g. Assembly
Questions.
• Contributing to the planning and delivery of corporate and directorate projects by providing
draft papers, participating in working groups and performing other duties as allocated by the
Clerk Assistant/Assembly Clerk.
• Leading on the development, review and delivery of specific projects and work streams
within the particular business unit under the direction of the Assembly Clerk.
• Quality assuring the work of staff to ensure compliance with legislation, Standing Orders and
other procedural guidance in order to meet agreed service standards.

• Ensuring the best use of resources, including financial budgets, by making recommendations
to manage this, under the direction of the Assembly Clerk.
• Checking and approving purchase orders and invoices in line with organisational policy and
within approval levels.
• Effectively using Microsoft Office and bespoke internal Assembly software systems and
databases to carry out work.
• Managing information and records in accordance with established policies and statutory
requirements.
• Complying with all of the Assembly Commission’s staff policies and procedures including
Equal Opportunities and Dignity at Work policies and procedures and all mandatory training
requirements.
• Carrying out other duties that the Northern Ireland Assembly Commission reasonably
requires of you.
If you wish to apply or would like more information, please email your CV in Microsoft
word format to Julie.Skelly@applerecruitment.com by Tuesday 5 th May @ 4pm. You
must also include a bullet pointed synopsis at the top of your CV demonstrating how
exactly you meet the Essential Criteria below.

Essential Criteria:
Applicants must, by the closing date for applications have:
1. At least a primary degree, minimum 2:2 classification, in any subject and at least 3 years’
experience in each of the areas detailed at (a) – (d).
Applications will be considered from applicants with formal qualifications of an equivalent or
higher standard to those stated.
OR
2. At least 5 years’ experience in each of the areas detailed at (a) – (d).
The experience specified above at 1. and 2. must be in the following areas:

a) Prioritising, planning and organising a demanding and diverse workload to ensure
compliance with deadlines;
b) Managing, developing and motivating staff to ensure effective service delivery;
c) Providing authoritative* written and oral advice** on complex or politically sensitive
matters to elected representatives or senior managers;
d) Developing and maintaining effective working relationships with key stakeholders
such as senior managers, elected representatives, departmental officials, and other
external stakeholders, which support the delivery of objectives.

* “authoritative” means that the written and oral advice must be coming from you in a role where
you are accountable to the decision maker for the quality of your advice (i.e. you are the authority
for advising the decision maker).

** “advice” must be in respect of guidance or recommendations offered with regard to prudent
future action by the decision maker who is receiving the advice. Advice is not providing information
or briefing.

Further Details:
 Hourly Rate based on £54,090 (pro rata – £27,045)
18.5 hours each week, Tuesday & Wednesday Full days (7.4 hours per day) in
Parliament Buildings. Half day (3.7 hours) to be agreed
 Duration: temporary contract until 27 th March 2027
 This role is due to start asap
 This business area offers limited hybrid working
 Closing date for CV submission to Apple: Tuesday 5 th May @ 4pm

If you wish to apply or would like more information, please email your CV in Microsoft word
format to Julie by Tuesday 5 th May @ 4pm.
Applicants must ensure their CV is accurate and up to date. The CV should include your full
employment history inclusive of dates, all academic achievements and full personal contact
details.
Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer.

Location: Ballymena Ambulance Station, Antrim Road, Ballymena

Salary: £12.71 per hour

Hours: 22.5 hours – 30 hours each week.

Possibility of working nights & weekends with hourly rates increasing to £17.22 & £21.55 per hour

Duration: Temporary contract

Apple Recruitment Services are delighted to be recruiting a Make Ready Support Worker (Band 3) on behalf of our public sector client.
This is a vital operational support role ensuring emergency vehicles and equipment are fully prepared, clean, stocked, safe, and ready for frontline deployment.

Make Ready Duties

• Contribute to ensuring the highest standards of environmental cleanliness within designated area of work Contribute to the readiness of the NIAS fleet by ensuring vehicles are stocked, cleaned, in good state of repair and road worthy Ensure high standards of cleanliness are maintained both in the interior and exterior of vehicles in line with agreed standards  Ensure on-board equipment such as medical devices are clean, functioning and in good state of repair  Drive / move vehicles within and between stations to facilitate cleaning / decontamination Undertake Vehicle Daily Inspection (VDI) checks on lights, wiper blades, fluid levels etc and report defects / organise repair where appropriate Ensure clinical response bags are appropriately stocked to agreed levels Liaise with Station Officer / Supervisor daily to ensure optimum service delivery Ensure that cleaning equipment is clean, in good state of repair and stored correctly whilst not in use Dispose of waste / sharps in accordance with NIAS policy and procedure. Replenish household / clinical waste as required Identify areas where improvement is required and promote innovation where possible To monitor / replenish supplies within each operational vehicle / stock room while ensuring stock rotation is in place

Ensure equipment is in good state of repair and report any defects / missing property

Essential Criteria:

3 GCSEs or equivalent, including English Language (Grades A-C/9-4) and 1 years’

Experience within a service discipline or department such Support Services.

OR

Relevant vocational qualification e.g. NVQ/QCF/RQF (Level 2) and 1 year experience within a service discipline or department such Support Services.

OR

Worked for at least 3 years where you have gained experience within a service discipline or department such Support Services.

• Currently hold a Category C1 driving licence OR present evidence of attainment of a Category C1 driving licence prior to commencement of the post Be willing to work shifts including evening, weekends and public holidays

Be flexible to work at other locations to meet operational demands

How to Apply: If you wish to apply or would like further information, please email your CV in Microsoft Word format to Julie.Skelly@applerecruitment.com or Daniel at daniel.finlay@applerecruitment.com

Applicants must ensure their CV includes full employment history, academic details and up-to-date contact information. Only applicants meeting the essential criteria will be considered.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer.

Location: Belfast (Hybrid working available)
Salary: £33,706 – £40,588
Contract: Temporary , Full-Time 6 months (initially)
Hours: 37.5 hours per week

Are you an experienced auditor ready to take on a leadership role? Join a well-established Internal Audit team supporting public sector services. This opportunity offers hybrid working and the chance to lead high-quality audit assignments that influence operational improvements.

Key Responsibilities

• Lead and manage multiple audit assignments from planning to reporting

• Supervise and support audit staff, providing guidance and on-the-job training

• Liaise with stakeholders to manage sensitive and complex audit discussions

• Deliver work in line with Government Internal Audit Standards

• Identify value-adding recommendations for improved risk management and control

Essential Criteria:

• Qualified as a Certified Internal Auditor or part-qualified with a CCAB/CIMA body and 2+ years’ experience in audit/finance
  or 4+ years’ experience in internal audit

• A full UK driving licence (reasonable adjustments considered)

• Excellent communication, supervisory, and time management skills

This is an excellent opportunity to shape the delivery of audit services in a complex, multi-disciplinary environment.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline at caroline.parker@applerecruitment.com 

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

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