Apple Recruitment are recruiting for a Senior ICT Service Desk Analyst on behalf of the NI Assembly.
This role will be for up to 12 months. Hourly rate based on £36,122 p.a. (+£1,971 salary supplement
p.a.)
Job Description:
• Providing technical support and advice to customers, taking enquiries in person, by phone
and email;
• Diagnosing and resolving customer’s problems effectively and efficiently, following up with
customers to ensure full resolution of issues;
• Classifying and prioritising problems, documenting their causes and implementing remedies
and preventative measures;
• Identifying and analysing broader technical and system issues, helping to find appropriate
solutions including consulting internal and external specialists where required;
• Patching and updating operating systems and other software and liaising with the
Infrastructure team to ensure that appropriate cyber security measure;
• Supporting secure remote access.
• Support smart devices.
• Managing Asset and configuration management – track, log and correct information to
protect assets and components using the Asset management system in conjunction with the
helpdesk call logging system and the Service Request System;
• Working with both Internal and External Stakeholders in the development and maintenance
of Windows 10 (or alter) device configurations to ensure the security and integrity of
Assembly information systems and services, using Industry standard tools;
• Providing effective support to the hardware and Infrastructure of the Assembly Chamber
including both the voting system and the facility for remote participation for Members;
• Building and managing relationships with senior stakeholders to provide advice, guidance
and challenge on issues within the area of responsibility;
• Complying with all of the Assembly Commission’s staff policies and procedures including
Equal Opportunities and Dignity at Work policies and procedures and all mandatory training
requirements;
• Supporting the delivery of technical projects, where required.
• Supporting the adoption of new technologies, facilitating training where required.
• Managing information and records in accordance with established policies and statutory
requirements; and
• You may also be required to carry out other duties that the Assembly Commission
reasonably requires of you.
If you wish to apply or would like more information, please email your CV in Microsoft word
format to Caroline Parker by Friday 27 th February @ 10am. You must also include a bullet pointed
synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below.
Essential Criteria:
1. Applicants for the post of Senior ICT Service Desk Analyst must, by the closing date for
applications, be in possession of a Bachelor’s (or higher) Degree in Computing or other
discipline relevant to Information Systems and Information Technology*
AND

At least 1 years’ post qualification experience of working in a challenging ICT Service Desk
environment that involved supporting a diverse and demanding range of at least 500
customers in a wide range of technologies to include the following:
(a) Managing and maintaining Microsoft Active Directory / Azure Cloud services and
Microsoft Identity.
(b) Managing and maintaining devices / applications using Microsoft tools such as IN
Tune, Defender, Systems Centre Configuration Manager (SCCM) version.
(c) Support of Microsoft Windows 10 (or later) based desktop equipment OR
2. At least 3 years’ experience of working in a challenging ICT Service Desk environment that
involved supporting a diverse and demanding range of at least 500 customers in a wide
range of technologies to include the following:
(a) Managing and maintaining Microsoft Active Directory / Azure Cloud services and
Microsoft Identity.
(b) Managing and maintaining devices / applications using Microsoft tools such as IN
Tune, Defender, Systems Centre Configuration Manager (SCCM) version.
(c) Support of Microsoft Windows 10 (or later) based desktop equipment
* Only those courses with a computing content of 50% or more will be considered and applicants
must provide full details on the application form of how the content of the course meets this
requirement.

Further Details:
 Hourly Rate based on £36,122 p.a. (+£1,971 salary supplement p.a.)
 Duration: Up to 12 months
 This role is due to start asap
 This business area offers limited hybrid working
 Closing date for CV submission to Apple: Friday 27 th February @ 10am

If you wish to apply or would like more information, please email your CV in Microsoft word format
to Caroline by Friday 27 th February @ 10am.
Applicants must ensure their CV is accurate and up to date. The CV should include your full
employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple
Recruitment Services is an Equal Opportunities Employer.