Location: Belfast
Job Type: Full-Time, Permanent
Hours: 40 hours per week

Mon – Thur 8am to 5pm

Frid 8am to 3pm

Salary: Competitive, starting from £28,000, commensurate with experience.

Our client is a well-established and reputable organisation within the residential sector, renowned for delivering a diverse portfolio of high-quality products and services.

They are seeking a highly organised and detail-driven Contracts Scheduler to play a pivotal role in ensuring projects are delivered efficiently, accurately, and with exceptional customer care.

This position acts as the central link between sales, surveying, installation, and finance teams, ensuring every stage of the customer journey is carefully coordinated and recorded within the CRM system.

Key Responsibilities

• Contract Management: Oversee all new contracts, ensuring accuracy, deposit verification, and timely updates within the CRM system.
• Sales Liaison: Work closely with the sales team to resolve contract queries or discrepancies promptly and professionally.
• Scheduling & Coordination: Arrange surveys and installations, coordinating effectively with surveyors, installers, and customers.
• Installation Pack Preparation: Prepare and distribute comprehensive installation packs, ensuring all necessary documentation is included.
• CRM Management: Maintain accurate, up-to-date records throughout the contract lifecycle.
• Customer Communication: Act as a key point of contact, providing updates, managing expectations, and delivering excellent customer service.
• Process Monitoring: Track progress using scheduling systems to improve visibility and operational efficiency.
• Completion & Guarantees: Issue customer guarantees and final documentation promptly following installation.
• Issue Resolution: Manage snagging and maintenance issues, coordinating with teams and keeping customers informed.
• Financial Coordination: Support finance processes including stage payments and invoicing; process card payments securely and accurately.
• Credit Control Support: Assist with monitoring outstanding payments and contribute to credit control activities.
• Team Collaboration & Reporting: Participate in weekly meetings and prepare relevant reports and performance data.
• Continuous Improvement: Contribute to process improvements, efficiency initiatives, and enhanced customer satisfaction.
• Reception Support: Provide occasional reception cover, ensuring a professional experience for visitors and callers.

About You

1. Proven ability to manage multiple contracts simultaneously with a high level of accuracy and attention to detail
2. Demonstrated capability to work effectively under pressure and meet tight deadlines
3. Strong organisational and planning skills, with a proactive approach to problem-solving
4. Excellent verbal and written communication skills, with the ability to build effective relationships with customers and internal teams
5. Experience using CRM systems and digital tools to manage workflows and documentation
6. Ability to adapt to new systems, processes, and ways of working, with a continuous improvement mindset
7. This is a permanent role therefore you will need a permanent right to work in the UK.

Interested?

Upload your CV to apply now and I will be in touch or contact Patricia at Apple Recruitment for a confidential discussion.

Please note, these are permanent contracts and as such the employer is unable to offer sponsorship therefore you will need to have permanent or indefinite right to remain.

Apple Recruitment Services is acting as an Employment Agency and is proud to be an Equal Opportunities Employer.

If this role isn’t quite right for you but you would like to look for a new opportunity, please get in contact with us.