Job Title: Admin Officer  (Band 4)
Location: Belfast
Duration: Temporary – initially 8 weeks with possibility of extension
Salary: Band 4 (£26,530 – £29,114 per annum)
Hours: Full-time
Working Pattern: Flexible hours with hybrid working available following completion of training

Apple Recruitment are recruiting on behalf of our client for an Admin Officer to join their Regional Contracts Team within a busy healthcare environment in Belfast.

This is an excellent opportunity for an experienced administrator to provide vital support within a healthcare setting, assisting with the processing of applications for patients seeking treatment in other European states.

The successful candidate will provide a high-quality administrative service, supporting the management of patient applications, maintaining accurate records, preparing reports and liaising with a range of internal and external stakeholders.

Key Responsibilities

• Provide administrative and secretarial support to the Regional Contracts Team and National Contact Point service.
• Process and coordinate applications from patients seeking healthcare treatment abroad.
• Support the administration of applications from initial enquiry through to authorisation of funding.
• Handle sensitive and confidential patient information in a professional and empathetic manner.
• Respond to enquiries from patients, healthcare professionals and members of the public regarding healthcare treatment and reimbursement.
• Liaise with Trusts, clinicians, government departments and external stakeholders to support patient enquiries.
• Prepare meeting agendas, take minutes and complete follow-up actions.
• Support the planning and organisation of meetings, workshops and team activities.
• Maintain accurate database information systems and produce reports relating to cross-border healthcare activity.
• Analyse data and prepare reports, including responses to Freedom of Information requests and Assembly Questions.
• Support invoice processing, reimbursements and financial administration in line with procedures.
• Maintain mailing lists, communication records and relevant information resources.
• Provide administrative support to senior management and wider service teams.
• Assist with monitoring reports, audits and reviews of policies and procedures.
• Support continuous improvement initiatives and contribute to the smooth running of the team.
• Provide guidance and support to administrative staff where required, including workload coordination and training.
• Maintain excellent working relationships with internal teams, healthcare providers and international contacts.

Essential Criteria

• Previous experience working within an administrative role.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Experience handling confidential and sensitive information.
• Ability to work independently, use initiative and prioritise workloads effectively.
• Excellent attention to detail and accuracy.
• Experience using Microsoft Office packages and database systems.
• Ability to analyse information and produce accurate reports.
• Ability to communicate professionally with members of the public and a range of stakeholders.

Desirable Criteria

• Previous experience within a healthcare, public sector or government environment.
• Experience supporting projects or service improvement activities.
• Experience producing reports using data analysis.
• Knowledge of healthcare policies, procedures or reimbursement processes.
• Experience supervising or supporting administrative colleagues.

How to Apply

If you wish to apply or would like more information, please email your CV to Caroline at caroline.parker@applerecruitment.com.

Please ensure your CV is accurate and up to date and includes your full employment history, qualifications and current contact details.

If this role isn’t quite right for you but you are looking for a new opportunity, we would still welcome your enquiry.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.