Patch Manager 

Location: Dungannon Office
Salary: £16.90 per hour
Hours: 37 hours per week
Duration: Temporary, Full-Time
Working Pattern: Monday – Friday, 9:00am–5:00pm

Application Deadline: 5:00pm on Thursday 5 November 2026

Apple Recruitment are currently recruiting for a Patch Manager (Band 5) on behalf of our public sector client, based at the Dungannon Office, reporting to the relevant area management team.

Key Duties

The role will involve responsibilities across tenancy management and sustainment, and estate management.

• Provide a high level of internal and external customer service, taking ownership of customer queries and complaints and ensuring issues are followed through to completion.
• Manage tenancy terminations and vacant properties, including pre-termination visits, inspections, viewings and liaison with customers and relevant teams.
• Support tenancy commencement activities, including sign-up processes, explaining tenancy responsibilities and helping customers access appropriate support.
• Manage existing tenancies, providing advice and practical support on housing matters, rent accounts, affordability and tenancy sustainment.
• Respond to tenancy-related issues including anti-social behaviour, abandoned properties, tenancy fraud, non-occupation and breaches of tenancy conditions.
• Manage tenant transfer requests, succession, assignments, joint tenancies and direct exchanges, undertaking investigations and making recommendations where appropriate.
• Monitor and manage rent accounts, identify arrears at an early stage and work with tenants to agree suitable repayment arrangements and access financial support.
• Identify vulnerable tenants and liaise with relevant statutory and voluntary agencies to arrange appropriate housing-related support.
• Manage estate-related matters, working with residents, community groups and external stakeholders to support safe, sustainable and cohesive communities.
• Liaise with maintenance teams and other relevant parties to ensure properties and communal areas are maintained to an appropriate standard.
• Support planned maintenance schemes, including tenant consultation, liaison with contractors, payment arrangements and temporary decant arrangements where required.
• Respond to community safety issues and anti-social behaviour, working with relevant agencies to resolve issues effectively.
• Maintain effective working relationships with internal and external stakeholders and provide support and cover for colleagues as required.
• Draft responses to correspondence and complaints, maintain accurate records and manage performance information.
• Ensure all decisions and actions comply with relevant policies, procedures, legal requirements and organisational standards.

Essential Criteria

Applicants must demonstrate:

• Hold a degree (Level 6 or equivalent) and have a minimum of 1 year’s relevant experience in a customer support environment.
  OR
• Hold a BTEC Higher Certificate/Diploma (Level 5) qualification in Housing and have a minimum of 1 year’s relevant experience in a customer support environment.
  OR
• Hold a BTEC Higher Certificate/Diploma (Level 5) or equivalent and have a minimum of 2 years’ relevant experience in a customer support environment.
  OR
• Demonstrate equivalent continuing professional development or experiential learning and have at least 3 years’ relevant experience in a customer support environment.
• Intermediate IT proficiency.
• The ability to provide a high standard of customer service, taking ownership of queries and complaints and following issues through to completion.
• The ability to establish and maintain effective working relationships with internal and external stakeholders.
• Good organisational and communication skills, with the ability to manage competing priorities and workloads.
• The ability to analyse information, manage performance measures and maintain accurate, auditable records.

• Basic Access NI clearance is required and must be in place prior to taking up the appointment.

How to Apply

If you wish to apply or would like further information, please email your up-to-date CV to Darcie at darcie.donohoe@applerecruitment.com

Please ensure your CV includes your full employment history, qualifications and current contact details.

All details will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.