Admin Scheduler – JS/AS
Full time Temporary @Apple Recruitment posted 5 days ago in Administration & SecretarialJob Description
Job Title: Admin Scheduler
Location: Coleraine
Hours: Full-time, 37 hrs per week, Mon–Fri
Salary: £13.26 per hour
Duration: Temporary
Closing date: 5pm Monday 1st December
About the Role
On behalf of our client, Apple Recruitment Services are seeking an Admin Scheduler. The post will accurately diagnose and record maintenance repairs for Housing Executive tenants, triage customer calls to create work orders, schedule and reschedule appointments, and track repairs progress to meet contract KPIs.
Key Responsibilities:
- Accurately diagnose and record maintenance repairs and triage customer calls to create work orders for HE Direct operatives.
- Schedule, reschedule and coordinate appointments to meet customer and business needs.
- Correlate repairs data and track progress against agreed deadlines; follow up on jobs beyond deadline.
- Use a range of IT systems to record, manage, create, analyse and retrieve repairs information.
- Communicate and liaise with customers, HE Direct Supervisors, NIHE CSU and other stakeholders to progress repairs.
- Build and maintain knowledge of the schedule of rates and ensure work complies with contract KPIs.
- Maintain high quality, timely output and promote continuous service improvement with tenants and stakeholders.
Essential Criteria:
- IT proficiency: Intermediate.
- 1–5 years’ relevant administrative experience.
- Hold a BTEC National Certificate (Level 3) plus at least 1 year relevant administrative experience; OR five GCSEs (Level 2) plus at least 2 years’ relevant administrative experience; OR demonstrate 3 years’ general administrative experience with evidence of ongoing learning/training.
- Basic AccessNI check (required).
How to Apply:
If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at julie.skelly@applerecruitment.com. Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements and contact details. Only applicants meeting the essential criteria will be considered.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.