Administrator – Engineering Support
Permanent Opportunity | £25,983.50 per annum

Apple Recruitment is delighted to be recruiting on behalf of a leading Northern Ireland organisation for an Administrator – Engineering Support to join their team on a permanent basis in Greater Belfast.

This is an excellent opportunity for an organised and customer-focused professional to become part of a busy operations environment where no two days are the same. You’ll play a key role in supporting field engineers, coordinating workloads, maintaining operational systems, and ensuring customers receive a high standard of service.

If you thrive in a fast-paced setting, enjoy problem-solving, and can effectively manage competing priorities, this could be the ideal next step in your career.

The Role
As Administrator – Engineering Support, you will be the central point of coordination between engineers, customers and internal departments, helping to ensure the smooth delivery of operational services.

Key duties will include:

• Coordinating engineers’ daily schedules and workload allocation using dispatchtechnology.
• Supporting emergency response processes and maintaining operational rotas.
• Managing and updating databases and operational systems.
• Ensuring job records and customer information are accurate and up to date.
• Booking customer appointments and responding to service enquiries.
• Assisting with the preparation of management reports and performance data.
• Resolving customer queries and complaints in a professional and timely manner.
• Supporting the preparation and issue of quotations and customer renewals.
• Acting as a key contact for engineers and technical staff.
• Handling inbound telephone calls and general administrative duties.

Essential Criteria
Applicants must have either:

• 5 GCSEs (Grade A-C) or equivalent, including English or Mathematics, plus at least 1 year’s experience in an administrative role;

OR

• A minimum of 2 year’ experience within an office administration environment.

You should also demonstrate:

• Experience managing a high volume of enquiries while maintaining accuracy and quality.
• Experience prioritising a varied workload and meeting deadlines.
• Experience working in a role requiring responses to urgent or changing demands.
• Excellent organisational skills and attention to detail.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office applications and working knowledge of Excel formulas.

Desirable Criteria

• Experience supporting engineers, contractors or field-based teams.
• Experience handling customer complaints and service-related queries.
• Previous telephone-based customer service experience.

Benefits Package

• Enhanced contributory pension scheme.
• Free life assurance.
• Enhanced maternity pay (subject to qualifying service).
• Enhanced sick pay (subject to qualifying service).
• Give As You Earn scheme.
• 20 days annual leave plus 11 public holidays.
• Up to 5 additional days’ leave based on length of service.
• Further education support policy.
• Dedicated health and wellbeing programme.
• Employee Assistance Programme.
• Free staff bus from Belfast City Centre.
• Free onsite parking.

Working Hours
This is a permanent full-time position working 37 hours per week:

•  Monday to Thursday: 8:30am – 5:00pm
•  Friday: 8:30am – 4:30pm

Salary
£25,983.50 per annum

Why Apply?
This is an exciting opportunity to join a growing and highly respected Northern Ireland employer that offers excellent job security, career development opportunities and a supportive team culture.
You’ll be part of a business that values its employees, invests in their development, and provides an excellent benefits package alongside a stable and rewarding career.

Interested?
If you are interested in this opportunity or would like to find out more, please send your CV to Patricia O’Neill at Apple Recruitment and we will be in touch.
If this role is not suitable but you are considering a new career opportunity, please contact one of our experienced consultants to discuss your requirements.
Please ensure your CV is fully up to date and includes your complete employment history, qualifications and contact details.
Applicants must have the unrestricted right to work in the UK on a permanent basis.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.