Call Taker – JSCT1
Full time Temporary @Apple Recruitment posted 1 week ago in Public Sector & CharityJob Description
Job Title: Call Taker – Non-Emergency Ambulance Control
Location: Derry / Londonderry
Salary: Band 3 – £24,071 per annum / £12.31 per hour
Contract: Temporary – 6 months, with potential for extension
Hours: Full time, 37.5 hours per week, shift pattern covering Mon–Fri 7am–12am, Sat/Sun 8am–8pm
On behalf of our client, Apple Recruitment Services are seeking to recruit a Call Taker to join the Non-Emergency Ambulance Control team in Derry/Londonderry. This vital role is ideal for those with excellent communication and IT skills who can work well under pressure in a fast-paced environment.
About the Role
As a Call Taker, you will be responsible for handling and processing all non-emergency calls across Northern Ireland. You will work as part of a busy team using Computer Aided Dispatch (CAD) and Integrated Command and Control Systems (ICCS) to ensure appropriate and timely transport responses for patients.
Key Responsibilities
- Receive and log patient transport requests via ICCS and CAD systems
- Communicate with ambulance crews and external stakeholders using radio and phone
- Liaise with medical professionals, hospital wards, and surgeries to coordinate transport
- Support with the planning and allocation of patient journeys
- Assist during major incidents and undertake Control Officer duties as required
- Maintain accurate records and ensure systems are updated in line with procedures
Essential Criteria
- EITHER:
- Five GCSEs (Grade C or above) including English + at least 1 year of experience in a call centre or customer-focused role
- OR: Minimum 2 years’ relevant experience in a similar environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Willingness and ability to work shifts, including weekends
- Strong communication and interpersonal skills
- Ability to prioritise tasks and work independently or as part of a team
Desirable Criteria
- Knowledge of medical terminology
If you wish to apply or would like more information, please email your CV in Microsoft word format to Julie at julie.skelly@applerecruitment.com
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.