Clerical Officer – PP534
Full time Temporary @Apple Recruitment posted 3 weeks ago in Administration & Secretarial , in Public Sector & CharityJob Description
Job Title: Clerical Officer
Location: Belfast
Duration: Temporary
Salary: £13.05 per hour
Hours: 37 hours per week
Working Pattern: Monday to Friday
Application Deadline: 5pm 28th August 2026
Apple Recruitment are recruiting on behalf of our public sector client for a Clerical Officer based in Belfast.
This is an excellent opportunity for an organised, compassionate and customer-focused administrator to join a busy Housing Solutions team, providing key administrative support and assisting with customer enquiries and casework.
Key Responsibilities
- Provide general administrative and clerical support to the Housing Solutions team.
- Use the telephony system to answer incoming customer calls and provide a professional and compassionate service.
- Monitor and manage main inboxes, responding to customer queries in a timely manner.
- Draft written responses to customers and assist with responses to letters and complaints on behalf of the Business Area Manager.
- Use the Board app to triage and allocate work appropriately.
- Make outbound calls to customers to gather information required for assessments.
- Set up and maintain databases and ensure information is accurate and up to date.
- Record outcomes appropriately, ensuring information is proportionate, legal, auditable and necessary.
- Monitor performance measures to support understanding and improvement of business processes.
- Take responsibility for the accurate and timely completion of assigned tasks.
- Provide cover arrangements within the office when required.
- Undertake other relevant administrative and ad hoc duties as required.
Essential Criteria
Applicants must have:
- Previous administrative or clerical experience.
- Good written and verbal communication skills.
- Good organisational skills and attention to detail.
- The ability to work on their own initiative and manage workload effectively.
- A motivated and proactive approach to work.
- A compassionate and customer-focused approach.
- Basic IT skills and the ability to use computer systems effectively.
- The ability to handle confidential customer information appropriately.
- Basic Access NI clearance (required prior to commencement).
How to Apply
If you wish to apply or would like more information, please email your CV to Darcie at darcie.donohoe@applerecruitment.com
Please ensure your CV is accurate and up to date, including your full employment history, qualifications and current contact details.
If this role isn’t quite right for you but you’re looking for a new opportunity, we would still welcome your enquiry.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.