Customer Advisor
Full time Permanent @Apple Recruitment posted 6 days ago in Customer Service / Contact CentreJob Description
Job Title: Customer Advisor
Location: Greater Belfast Area, BT3.
Duration: Permanent.
Starting Salary: £22630 rising to £23630.
Benefits: Contributory pension scheme with enhanced employer contribution for qualifying staff, Free life assurance, Enhanced maternity pay for qualifying staff, enhanced sick pay for qualifying staff, Give as you Earn scheme, 20 days annual leave and 11 bank holidays, Up to an additional 5 days for length of service, Further education policy, Dedicated health and wellbeing programme, Employee assistance program.
Hours: between 8.30am and 5.00pm Monday to Fridays. One evening a week you will be scheduled to work until 7pm, this can either have a later start time 10.30am OR can be paid as overtime. There is no contractual weekend work involved with this role. However, overtime is available at time and a third Mon-Thurs & time and a half Sat-Sun and bank holidays.
Part time Hours can be discussed with the applicants.
On behalf of our client, we are delighted to are seeking 3 (three) Customer Advisors to join their inhouse contact centre. This is primarily an inbound customer contact role to deal with emergencies, scheduling Consultant appointments, job updates and other business-related enquiries
Reporting to the Service Delivery Supervisor, The Customer Advisor primarily deal with inbound calls and will be responsible for recording customer and job request details on company systems and initiating appropriate responses, paying particular attention to safety, sales and standards of service requirements. Provision of general administrative support including the planning of asset maintenance programmes, documentation verification, and data input. Highly proficient in data inputting and assisting with administration tasks.
Customer Advisors can expect great on the job training and after probation, will be able to use the Employee Development Programme which will develop employee skills in areas such as Microsoft Office e.g. excel and PowerPoint, Emotional Intelligence, Developing Confidence, Presentation skills and communication skills to name but a few.
You will need:
· At least one years’ relevant experience working within a customer service environment and dealing with telephone enquiries. OR at least 1 years experience in a retail environment OR at least 1 years administrative experience.
· Minimum 5 GCSE passes including English and Maths at C or above (or equivalent)
· Excellent IT skills.
· Ability to work as part of a team and on own initiative without supervision.
· Ability to multitask various activities.
· Excellent communication skills including a polite & friendly telephone manner.
· Please note, you will need to able to work in the UK on a permanent basis.
If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.
If this role isn’t quite right for you but you would like to look for a new opportunity, please get in contact with us.
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.