Customer Advisor – Mon – Fri PC3933

Permanent @Apple Recruitment
  • Post Date : 5 July 2024

Job Description

Customer Advisor- Planning Department

Location: Greater Belfast Area, BT3. Please note this organisation does not offer a work from home/ hybrid option.

Duration: Permanent. You will need to be eligible to work in the UK on a permanent basis.


On behalf of our client, we are seeking to recruit a Customer Advisor to work as part of the Support Services team within the Customer Services department The Customer Advisor will be responsible for recording customer and job request details on company systems and initiating appropriate responses in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales, and service standards.


The job involves a diverse range of tasks, including providing general administrative support, planning new connections, processing Dial Before You Dig requests from utilities, verifying documentation, and inputting data.


You will need:

  • Minimum of 5 GCSE’s (Grade A-C) or equivalent to include English and Maths at Grade C or above
  • At least one year’s experience working within a customer service environment and dealing with telephone enquiries.
  • At least one year’s administrative experience.
  • Excellent IT skills.
  • Ability to work as part of a team and on own initiative without supervision.
  • Ability to multitask various activities.
  • Excellent communication skills including a polite & friendly telephone manner.


Starting salary: £22,630 per annum with two 6 monthly increases taking salary to £23,630 per annum.

Benefits: Contributory pension scheme with enhanced employer contribution for qualifying staff, Free life assurance, Enhanced maternity pay for qualifying staff, enhanced sick pay for qualifying staff, Give as you Earn scheme, 20 days annual leave and 11 bank holidays, Up to an additional 5 days for length of service, Further education policy, Dedicates health and wellbeing programme, Employee assistance program.

Hours 37 hours per week. You will start work at 8.30am Monday to Friday, finishing at 5.00pm with 1 evening until 7pm per week as overtime.



If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.


If this role isn’t quite right for you but you would like to look for a new opportunity, please get in contact with us.


Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.


Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

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