Customer Advisor – PC4151
Full time Permanent @Apple Recruitment posted 20 hours ago in Customer Service / Contact CentreJob Description
Customer Advisor
Belfast
Permanent | 37 hours per week
Build a Career in Customer Service with a Leading Employer
Are you passionate about delivering excellent customer service and looking for a role where you can
build a longterm career?
We’re recruiting for a Customer Advisor to join a wellestablished and awardwinning organisation
with over 2,500 employees across Northern Ireland. This is a fantastic opportunity to join a
company known for employee stability, strong internal progression, and ongoing investment in
training and development.
What You’ll Be Doing
As part of a busy and supportive Customer Services team, you’ll play a key role in delivering a high
standard of service to customers.
Your day-to-day will include:
Handling customer enquiries via phone and email
Coordinating appointments and scheduling work
Managing service requests and updating internal systems
Supporting field teams and engineers
Resolving customer queries and complaints professionally
Responding to urgent or emergency situations
Processing documentation and maintaining accurate records
Providing general administrative support across the team
This is a fast-paced, varied role where no two days are the same — ideal for someone who enjoys
problem-solving and working in a team environment.
Working Hours & Perks
Monday–Thursday: 8.30am – 5pm
Friday: 8.30am – 4.30pm
One late shift per week (until 7pm, Mon–Thurs)
No weekend working
Additional perks:
Free staff bus from Belfast city centre
Free on-site parking
Salary & Benefits
Starting salary: £25,983.50
£26,483 after 6 months
£26,983 after 12 months
Paid overtime opportunities
Annual salary reviews (every April)
20 days annual leave + 11 bank holidays (increasing with service)
Company pension from day one (up to 6% matched)
Life assurance
Private medical insurance (qualifying criteria applies)
What We’re Looking For
5 GCSEs (A–C) or equivalent, including English & Maths
Either:
o 2+ years in a high-volume contact centre, or
o 3+ years in a busy retail/customer-facing role
Strong communication and IT skills
Ability to multitask and manage a busy workload
A team player with a proactive and organised approach
Full right to work in the UK
Why Apply?
This is more than just a job — it’s a chance to join a stable, people-focused organisation where
employees stay long-term and develop their careers.
You’ll benefit from:
Clear progression opportunities
Ongoing training and development
A supportive, team-driven environment
Exposure to a wide range of business functions
Interested?
To apply, please send your CV to Patricia at Apple Recruitment via the link below.
Even if this role isn’t quite right, feel free to get in touch — we’d be happy to discuss other
opportunities.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an
Equal Opportunities Employer