Customer Operations Coordinator – PC4151
Full time Permanent @Apple Recruitment posted 19 hours ago in Administration & Secretarial , in Customer Service / Contact CentreJob Description
Customer Operations Coordinator
Location: Belfast
Full-Time, Permanent (40 hours per week)
Monday – Thursday: 8:00am – 5:00pm
Friday: 8:00am – 3:00pm
Salary: From £28,000 (depending on experience)
About the Company
Our client is a well-established and highly regarded organisation within the residential
sector, recognised for delivering a wide range of high-quality products and services to
customers across the region.
Due to continued growth, they are seeking a customer-focused and highly organised
individual to join their team. This is an excellent opportunity for someone who thrives in a
fast-paced environment, enjoys multitasking, and takes pride in delivering exceptional
customer service.
The Role
As a Customer Operations Coordinator, you will play a key role in ensuring the smooth
delivery of customer projects from start to finish. Acting as the central point of
communication, you will liaise with internal teams, coordinate schedules, and keep
customers informed every step of the way.
This position would suit someone who is detail-oriented, IT literate, and confident managing
multiple tasks simultaneously.
Key Responsibilities
Coordinate customer projects from initial order through to completion
Schedule surveys and installations, working closely with internal teams and
customers
Maintain accurate records and updates within the CRM system
Act as a key point of contact for customers, providing updates and excellent service
Liaise with sales, operations, and finance teams to ensure seamless workflow
Prepare and distribute job and installation documentation
Monitor project progress and ensure deadlines are met
Support invoicing, payments, and general finance-related administration
Assist with resolving any customer issues or aftercare requirements
Contribute to team meetings and continuous process improvements
Provide occasional front desk/reception support when required
About You
We are looking for someone who is:
Highly organised with strong attention to detail
Customer-focused with excellent communication skills
IT literate and comfortable using CRM systems and Microsoft Office
Able to multitask and manage competing priorities effectively
Proactive, reliable, and solution-oriented
Comfortable working in a fast-paced environment
A strong team player who can build relationships across departments
Previous experience in administration, scheduling, coordination, or customer service
Additional Requirements
You must have a permanent right to work in the UK (no sponsorship available)
Interested?
Upload your CV to apply today, or contact Patricia at Apple Recruitment for a confidential
discussion.
Apple Recruitment Services is acting as an Employment Agency and is proud to be an Equal
Opportunities Employer.