IT Service Desk Analyst (DFISDA)
Full time Temporary @Apple Recruitment posted 2 weeks ago in IT & TechnologyJob Description
Job Description
Job Title: IT Service Desk Analyst
Location: Belfast City Centre
Salary: £16.37
37 Hours p/W
MAIN PURPOSE
The IT Service Desk Analyst will assist the IT Service desk Team Lead in ensuring that IT Service management processes are aligned with the IT service requirements of the organisation.
Ensure that IT Service processes are implemented and operated across the organisation.
Promote the adoption of ITIL principles within the IT Department.
The IT Service Desk Analyst will play a major part in the team, working independently.
Our Vision
“Everyone is able to live in an affordable and decent home, appropriate to their needs, in a safe and attractive place.”
Essential
Applicants must provide evidence by the closing date for application that they meet the following essential criteria:
Can demonstrate:
1. Can demonstrate at least 2 years’ relevant experience within the last 4 years working in an IT Service Desk environment.
2. Demonstrate their experience of the following management lifecycles.
I. Incident Management
II. Service Request Management
III. SLA Management
3. Excellent troubleshooting skills.
4. A strong focus on customer service and a history of excellent client relations.
5. Ability to build strong relationships with customers and colleagues.
6. Must demonstrate (Assessed at Interview):
• Possess strong MS Office skills.
• Ability to manage own time and work accurately under pressure to meet deadlines
• Excellent planning and organisational skills.
• Excellent attention to detail.
• Effective oral and written communication skills.
• Excellent interpersonal, influencing and communication skills.
• Excellent customer service and stakeholder management skills.
• Strong analytical and problem-solving skills.
Desirable
1. Possess a relevant HND or equivalent in an ICT qualification
To apply for this role please email your CV in strictest confidence and you will then be contacted to discuss the opportunity. Please note only applicants that match these criteria can be considered for the role.
All applicants will be treated in the strictest confidence.
Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.