Leasehold Officer – Band 4

Location: Belfast
Salary: £14.35 per hour
Hours: 37 hours per week
Duration: Temporary, Full-Time
Working Hours: Monday to Friday, 9:00am–5:00pm

Application Deadline: 5:00pm, Friday 28 August 2026

Apple Recruitment are currently recruiting for a Leasehold Officer (Band 4) on behalf of a public-sector housing organisation based in Belfast.

This is an excellent opportunity for an experienced administrator to join a specialist Leasehold Unit, supporting the delivery of leasehold services, service charge administration and income collection.

Key Duties

• Assist with the calculation of service charges, including General Service Charges and Planned Scheme/Improvement Works.
• Prepare service charge account information for leaseholders and their representatives.
• Deal with leasehold customer queries relating to service delivery, taking ownership of enquiries and following issues through to completion.
• Apply income collection procedures for the recovery of monies and implement arrears recovery procedures.
• Liaise with other departments and business units to ensure correct charging and billing information.
• Analyse information from various systems and sources.
• Update and administer leasehold charging and collection systems.
• Work collaboratively with other teams to support income collection objectives.
• Maintain effective working relationships with key internal and external stakeholders.
• Organise and prioritise workload appropriately and work independently.
• Provide a high level of internal and external customer service.
• Comply with and promote relevant organisational policies, frameworks and procedures, including equality, health and safety and information governance requirements.
• Continuously develop personal knowledge and skills to enhance internal and external customer service.
• Undertake other relevant duties as required.
• Access NI: Basic clearance required

Essential Criteria

Applicants must meet one of the following:

• BTEC Higher or equivalent qualification plus 1 year’s relevant general administrative experience; OR
• BTEC National or equivalent qualification plus 2 years’ relevant general administrative experience.

Relevant general administrative experience must have been gained within an office-based environment and include either:

• Investigatory responsibility; or
• Customer care responsibility; or
• Experience in the use and maintenance of information systems.

Applicants must also have intermediate IT proficiency.

Desirable Criteria

• Experience working within a housing, leasehold, property or public-sector environment.
• Experience dealing with customer queries and complaints.
• Experience working with financial, billing or income collection systems.
• Strong organisational and administrative skills.
• Ability to analyse and interpret information from various sources.
• Ability to work independently and prioritise workload effectively.
• Excellent communication and customer service skills.
• Ability to develop and maintain effective working relationships with internal and external stakeholders.

How to Apply

If you wish to apply or would like more information, please email your CV to Darcie at darcie.donohoe@applerecruitment.com.

Please ensure your CV is accurate and up to date, including your full employment history, qualifications and current contact details.

The closing deadline for applications is 5:00pm on Friday 28 August 2026.

All details will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.