Neighbourhood Officer (JSNO1)
Full time Temporary @Apple Recruitment posted 3 weeks ago in Public Sector & CharityJob Description
Job Title: Neighbourhood Officer
Location: Fermanagh
Hours: Full-time, Monday–Friday, 37 hrs/week
Salary: £13.26 per hour
Duration: Temporary
About the Role
On behalf of our client, Apple Recruitment Services are seeking a Neighbourhood Officer to provide a supporting and complementary role to the Patch Manager teams. You will help deliver estate, environmental, and community management services across the Area, contributing to a modern, professional, and responsive Housing Service.
Key Responsibilities:
- Undertake scheduled and unscheduled estate duties, maintaining daily logbooks.
- Conduct Health & Safety checks in communal areas at low, medium, and high-rise flats.
- Liaise and report repairs, assisting elderly or vulnerable tenants.
- Monitor void commercial properties and assist maintenance staff and tenants.
- Work with grounds maintenance staff to address environmental issues and monitor open spaces.
- Assist in tackling low-level anti-social behavior and illegal dumping, including liaising with councils.
- Support community development through engagement with residents’ associations, inter-agency meetings, and local initiatives.
- Draft responses to queries, complaints, and provide feedback to tenants.
- Attend court as required and support Area Management team activities.
- Maintain accurate records and complete reports using relevant IT systems.
Essential Criteria:
- Hold a BTEC National Certificate/Level 3 qualification + 1 year relevant customer service/admin experience OR
- 5 GCSEs/Level 2 qualification + 2 years relevant customer service/admin experience OR
- 3 years’ relevant customer service or general administrative experience.
- Experience dealing appropriately with customers in challenging environments.
- Demonstrated ability to actively listen, work independently and in a team, attention to detail, customer focus, empathy, and conflict resolution skills.
- Possess a current driving licence or have access to transport to meet role requirements.
How to Apply:
If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at julie.skelly@applerecruitment.com. Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements, and contact details. Only applicants meeting the essential criteria will be considered.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Application Deadline: 3pm, 21st November