Part time Customer Service Administrator- Ecommerce

Location: Belfast City Centre  

Hours: 21.75 per week, split equally over Monday, Wednesday and Friday. The company operate a flexible start time between 8am and 9am. Lunch break of 1 hour

Salary: An hourly rate of £12.75

Benefits include:

• 32 days holiday (including statutory days), increasing with years of service (pro-rata for part-time employees)
• Excellent pension contributions starting at employer 5% and increasing with years of service
• Generous Death in Service cover
• Cycle to Work scheme
• Comprehensive training and development to get you up to speed in your role and beyond with the opportunity to grow your career and develop personally
• Free tea, coffee and fruit on all sites
• Length of service recognition through additional annual leave, beginning after 1 year of service
• Reduced car parking costs
• An on-site gym with shower facilities

Duration: Permanent

On behalf of our client, a growing Northern Ireland organisation with a global footprint, we have a new opportunity for an energetic and friendly individual to join their team as a Ecommerce Customer Service Administrator on a part time, permanent basis.

This role is based in and office in Belfast City Centre, close to public transport and car parking and is in a modern office with excellent facilities including an on-site gym and break out room.

Reporting to the Ecommerce Customer Service Manager and collaborating with other teams, this is a varied role requiring professional customer service, administration and multi-tasking skills.

Duties include:

• Handling customer service enquiries from various channels, including websites, social media, marketplaces, email, telephone and live chat
• Maintaining our high standard of customer service and service ratings
• Resolving customer complaints and issues in a timely and professional manner
• Providing information on products advice (training and support will be provided)
• Working across the business to resolve issues and provide feedback to improve the services
• Invoice and order processing for ecommerce group
• General administrative support
• Handling reporting and processes through Microsoft Office

We are seeking an individual who would like to make a valuable contribution to this long-established commercial organisation and the post holder can expect to join an organisation that values its employees.

You will need:

• A minimum of 2 years’ experience in a customer service role, ideally within an ecommerce or multi-channel environment
• The ability to manage customer queries and complaints in a professional, empathetic and solution-focused manner
• A professional telephone etiquette
• Strong communication skills, both written and verbal, with a high standard of spelling and grammar
• A positive, can-do attitude and a passion for delivering excellent customer service
• A high level of organisation and attention to detail, with the ability to manage multiple tasks efficiently
• Confidence while independently and as part of a team in a fast-paced environment
• Competence in using Microsoft Office tools (e.g. Outlook, Excel, Word) for reporting and communication
• A proactive approach to problem-solving and improving processes
• A willingness to work on-site the office three days per week (Monday, Wednesday, Friday)

If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.

If this role isn’t quite right for you but you would like to look for a new opportunity, please get in contact with us.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.