Patch Manager – JSPP084
Full time Temporary @Apple Recruitment posted 2 weeks ago in Public Sector & CharityJob Description
Job Title: Patch Manager
Location: Banbridge Office
Grade: Level 5
Hours: Full-time, 37 hours per week, Monday to Friday
On behalf of our client, Apple Recruitment Services are seeking a motivated Patch Manager to deliver a customer-focused housing management service within a designated neighbourhood or geographical area.
Main Purpose:
To provide tenancy management, sustainment, and estate management services that support tenants and communities. This includes managing tenancies, income collection, voids, estate maintenance, community safety, and tenant support to ensure stable, safe, and vibrant neighbourhoods.
Key Responsibilities:
- Manage tenancy commencement, sustainment, transfers, successions, and rent accounts.
- Administer tenancy termination and void management within the patch.
- Deliver estate management including planned maintenance consultation, community involvement, and resolving estate issues.
- Liaise with internal teams and external agencies to support vulnerable tenants and sustain tenancies.
- Oversee community safety and cohesion initiatives, including managing anti-social behaviour cases.
- Support and represent the Housing Team within the patch and contribute to performance and compliance monitoring.
Essential Criteria:
- Degree (Level 6) or BTEC Higher Cert/Diploma (Level 5) in Housing or equivalent qualification/experience.
- Minimum 1-3 years relevant experience in a customer support or housing environment.
- Proven ability to deliver high standards of customer service.
- Strong interpersonal and problem-solving skills with the ability to manage a varied workload.
- Effective communication skills, especially in challenging situations.
- Current driving licence or access to suitable transport for the role.
If you wish to apply or would like more information, please email your CV in Microsoft word format to Julie at julie.skelly@applerecruitment.com
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.