Patch Manager – PP595
Full time Temporary @Apple Recruitment posted 4 hours ago in Construction & Property , in ManagementJob Description
Patch Manager – Band 5
Location: Dungannon Office
Salary: £16.90 per hour
Hours: 37 hours per week
Duration: Temporary, Full-Time
Working Pattern: Monday – Friday, 9:00am–5:00pm
Application Deadline: 5:00pm on Wednesday 28 October 2026
Apple Recruitment are currently recruiting for a Patch Manager (Band 5) on behalf of our public sector client, based at the Dungannon Office.
This is an excellent opportunity for an experienced and customer-focused professional to provide a housing management service within a designated neighbourhood or geographical area, working closely with customers, partner organisations and other professional services.
Key Duties
- Provide a customer-focused housing management service within a designated neighbourhood or geographical area.
- Develop and maintain effective professional relationships and networks across a wide range of services.
- Work collaboratively with partners and other professionals to support customers and deliver effective housing services.
- Respond to customer needs and enquiries professionally, including in challenging situations.
- Use a pragmatic approach to understand, assess and resolve complex issues.
- Manage and prioritise a challenging workload across a wide range of responsibilities.
- Communicate effectively with customers, colleagues and external stakeholders.
- Maintain accurate records and ensure information is managed appropriately.
- Work collaboratively with colleagues and partner organisations to deliver an effective service.
- Carry out duties in accordance with relevant organisational policies, procedures and requirements.
Essential Criteria
Applicants must meet one of the following qualification and experience requirements:
- Hold a degree (Level 6 or equivalent) and have a minimum of 1 year’s relevant experience in a customer support environment.OR
- Hold a BTEC Higher Certificate/Diploma (Level 5) qualification in Housing and have a minimum of 1 year’s relevant experience in a customer support environment.OR
- Hold a BTEC Higher Certificate/Diploma (Level 5) or equivalent and have a minimum of 2 years’ relevant experience in a customer support environment.OR
- Demonstrate equivalent continuing professional development or experiential learning and have at least 3 years’ relevant experience in a customer support environment.
Applicants must also demonstrate:
- The ability to work effectively with partners and develop professional relationships and networks across a wide range of services.
- Good problem-solving skills, with a pragmatic approach to understanding and resolving complex issues.
- The ability to manage and prioritise a challenging workload with a wide range of responsibilities.
- The ability to communicate effectively with customers and other professionals in challenging situations.
- Intermediate IT proficiency.
- A current driving licence or access to transport that enables the requirements of the post to be met within reasonable travel timeframes.
- Basic Access NI clearance, which must be in place prior to taking up the appointment.
How to Apply
If you wish to apply or would like further information, please email your up-to-date CV to Darcie at darcie.donohoe@applerecruitment.com
Please ensure your CV includes your full employment history, qualifications and current contact details.
All details will be treated in the strictest confidence.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.