Apple Recruitment is delighted to be recruiting on behalf of a leading Northern Ireland organisation for an Administrator – Engineering Support to join their team on a permanent basis in Greater Belfast.

This is an excellent opportunity for an organised and customer-focused professional to become part of a busy operations environment where no two days are the same. You’ll play a key role in supporting field engineers, coordinating workloads, maintaining operational systems, and ensuring customers receive a high standard of service.

If you thrive in a fast-paced setting, enjoy problem-solving, and can effectively manage competing priorities, this could be the ideal next step in your career.

The Role
As Administrator – Engineering Support, you will be the central point of coordination between engineers, customers and internal departments, helping to ensure the smooth delivery of operational services.

Key duties will include:

• Coordinating engineers’ daily schedules and workload allocation using dispatchtechnology.
• Supporting emergency response processes and maintaining operational rotas.
• Managing and updating databases and operational systems.
• Ensuring job records and customer information are accurate and up to date.
• Booking customer appointments and responding to service enquiries.
• Assisting with the preparation of management reports and performance data.
• Resolving customer queries and complaints in a professional and timely manner.
• Supporting the preparation and issue of quotations and customer renewals.
• Acting as a key contact for engineers and technical staff.
• Handling inbound telephone calls and general administrative duties.

Essential Criteria
Applicants must have either:

• 5 GCSEs (Grade A-C) or equivalent, including English or Mathematics, plus at least 1 year’s experience in an administrative role;

OR

• A minimum of 2 year’ experience within an office administration environment.

You should also demonstrate:

• Experience managing a high volume of enquiries while maintaining accuracy and quality.
• Experience prioritising a varied workload and meeting deadlines.
• Experience working in a role requiring responses to urgent or changing demands.
• Excellent organisational skills and attention to detail.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office applications and working knowledge of Excel formulas.

Desirable Criteria

• Experience supporting engineers, contractors or field-based teams.
• Experience handling customer complaints and service-related queries.
• Previous telephone-based customer service experience.

Benefits Package

• Enhanced contributory pension scheme.
• Free life assurance.
• Enhanced maternity pay (subject to qualifying service).
• Enhanced sick pay (subject to qualifying service).
• Give As You Earn scheme.
• 20 days annual leave plus 11 public holidays.
• Up to 5 additional days’ leave based on length of service.
• Further education support policy.
• Dedicated health and wellbeing programme.
• Employee Assistance Programme.
• Free staff bus from Belfast City Centre.
• Free onsite parking.

Working Hours
This is a permanent full-time position working 37 hours per week:

•  Monday to Thursday: 8:30am – 5:00pm
•  Friday: 8:30am – 4:30pm

Salary
£25,983.50 per annum

Why Apply?
This is an exciting opportunity to join a growing and highly respected Northern Ireland employer that offers excellent job security, career development opportunities and a supportive team culture.
You’ll be part of a business that values its employees, invests in their development, and provides an excellent benefits package alongside a stable and rewarding career.

Interested?
If you are interested in this opportunity or would like to find out more, please send your CV to Patricia O’Neill at Apple Recruitment and we will be in touch.
If this role is not suitable but you are considering a new career opportunity, please contact one of our experienced consultants to discuss your requirements.
Please ensure your CV is fully up to date and includes your complete employment history, qualifications and contact details.
Applicants must have the unrestricted right to work in the UK on a permanent basis.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

1 Permanent Position & 1 Fixed-Term Contract (6 Months)

Location: Greater Belfast Area (Office Based)

Salary: £26,383.50 per annum + 25% Shift Allowance

Hours: Full-Time, 36.6 hours per week

Shift Pattern: Rotating 12-hour shifts (days, nights, weekends and public holidays)

About the Opportunity

Apple Recruitment is delighted to be recruiting on behalf of one of Northern Ireland’s leading employers.

We are seeking two motivated individuals to join a busy Operations Centre supporting a large-scale infrastructure network across Northern Ireland. This is an excellent opportunity for candidates with experience in operations, scheduling, logistics, technical support, engineering support, planning, compliance, transport operations, customer service or data analysis who are looking to develop a long-term career within a stable and growing organisation.

Working as part of a 24/7 operational team, you will help coordinate activities, monitor systems and performance, respond to operational issues and support the safe and efficient delivery of services across the network.

Full training will be provided.

Benefits

• Company pension scheme with employer contributions
• Private medical insurance (subject to eligibility)
• Life assurance cover
• 20 days annual leave plus 11 public holidays
• Additional annual leave linked to service
• Excellent training and development opportunities
• Genuine career progression pathways
• Free staff transport from Belfast City Centre
• Free onsite parking
• Supportive team environment

The Role

Reporting to the Operations Manager, you will support the day-to-day operation of a busy control and coordination function.

You will monitor systems and activities, support operational responses, maintain accurate records, analyse information and liaise with internal teams to ensure services are delivered safely and effectively.

Key Responsibilities

• Monitor operational systems and respond to alerts, incidents and service issues.
• Coordinate activities and escalate issues in accordance with procedures.
• Analyse operational information and maintain accurate records.
• Produce reports and update operational databases and systems.
• Support planning and scheduling activities.
• Work closely with operational, engineering and field-based teams.
• Ensure tasks are completed within agreed service levels and timescales.
• Assist with data validation, reporting and record management.
• Support emergency and out-of-hours operational activities when required.
• Contribute to continuous improvement initiatives and process development.
• Provide excellent internal customer service and stakeholder support.

About You

Essential Criteria

• Minimum of 1 years’ experience in an operational, technical, administrative, logistics, planning, customer service, engineering support, utilities, transport or data-focused environment.
• Minimum of 5 GCSEs (or equivalent) including English and Mathematics.
• Good working knowledge of Microsoft Office, particularly Excel
• Strong organisational skills with the ability to prioritise workloads.
• Excellent communication and interpersonal skills.
• Ability to work accurately under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to work a rotating shift pattern including nights, weekends and public holidays.

Desirable Criteria

• Experience within a control room, operations centre, scheduling, helpdesk, planning or coordination role.
• Experience using databases, CRM systems or operational software.
• Experience analysing and reporting on operational data.
• Experience coordinating engineers, contractors, drivers or field-based teams.
• Experience within utilities, transport, telecommunications, logistics, facilities management or infrastructure environments.
• Experience with GIS, mapping systems or asset management systems.

Why Apply?

This role offers an excellent opportunity to join a well-established organisation that invests heavily in its people.

Whether your background is in operations, planning, logistics, customer support, technical administration, engineering support, transport, telecoms or infrastructure, this position provides structured training, career development and exposure to a specialist operational environment with long-term progression opportunities.

Interested?

To apply, please submit your CV to Patricia O’Neill at Apple Recruitment or contact us for a confidential discussion.

Please note: Applicants must have the unrestricted and permanent right to work in the UK.

Unfortunately, visa sponsorship is not available for this position.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Location: Greater Belfast Area (Office based)
Salary: £26,383.50 per annum + 25% Shift Allowance
Hours: Full-Time, 36.6 hours per week
Shift Pattern: 7:00am – 7:00pm on a rota basis, including nights, weekends and public holidays.

About the Opportunity
Apple Recruitment is delighted to be recruiting on behalf of our valued client, one of Northern Ireland’s leading employers with a workforce of over 2,000 employees and an ambitious long-term growth strategy.
This is an exciting opportunity to join a highly respected infrastructure organisation operating a critical network across Northern Ireland. Working within a 24/7 operational environment, successful candidates will play a key role in supporting the safe and efficient operation of the network while gaining valuable exposure to engineering, asset management and network operations.
The role offers an excellent entry point into a long-term engineering career, with comprehensive training, ongoing support and opportunities to develop specialist technical knowledge.

Benefits Package

• Company pension scheme with up to 6% employer contribution
• Private medical insurance (subject to qualifying criteria)
• Life assurance cover
• 20 days annual leave plus 11 public holidays
• Additional annual leave linked to length of service
• Comprehensive training and development programme
• Clear opportunities for career progression
• Free staff bus from Belfast City Centre
• Free onsite parking
• Supportive and collaborative working environment

The Role
Reporting to the Asset Manager, the Grid Control Officer will support the safe and efficient operation of a 24/7 control room environment.

The successful candidate will be responsible for monitoring network performance, responding to alarms and incidents, supporting emergency activities and providing
engineering and operational support across a range of network and asset management functions.

This role would suit candidates with experience in engineering, utilities, technical operations, data analysis or similar environments who are looking to build a long-term career within a large and progressive organisation.

Key Responsibilities

• Monitor network performance and respond appropriately to alarms and operational incidents.
• Support emergency response activities and ensure issues are escalated in line with procedures.
• Monitor lone worker systems and respond to alerts when required.
• Provide engineering and operational support to maintenance, remedial and infrastructure projects.
• Assist with the design and costing of network extension and development works.
• Update and maintain GIS and network information systems.
• Analyse data and produce reports to support operational performance.
• Work collaboratively with colleagues to ensure effective control room operations on a 24/7 basis.
• Assist with workload planning and ensure tasks are completed within agreed timescales.
• Support database management, mapping requests and record maintenance.
• Contribute to the continuous improvement of procedures, processes and operational performance.
• Build knowledge across a range of operational and engineering activities within the organisation.

About You
Essential Criteria

• Minimum of 1 year’s experience within an engineering, technical, utilities, operational or numerically focused environment.
• Minimum of 5 GCSEs (or equivalent), including English and Mathematics at Grade C or above.
• Experience using Microsoft Office applications, particularly Excel, to manage and analyse data.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Ability to work independently and take ownership of tasks.
• Strong attention to detail and problem-solving ability.
• Reliable, punctual and committed to shift working, including nights and weekends.
• Ability to work effectively as part of a small team in a safety-critical environment.

Desirable Criteria

• Degree in Engineering, Mathematics or a related discipline.
• HND or equivalent Level 5 qualification in a relevant discipline.
• Experience using databases such as Microsoft Access.
• Experience using GIS or mapping systems, including ArcGIS.
• Understanding of utility infrastructure, engineering networks or installation methods.
• Knowledge of industry standards and operational procedures.
• Experience handling customer enquiries or complaints.
• Knowledge of CAD or network analysis software.

Why Apply?
This is an excellent opportunity to join a growing and well-established organisation that places a strong emphasis on employee development, training and long-term career progression.
The successful candidates will gain hands-on experience within a specialist operational environment while receiving ongoing support and development. For those interested in engineering, infrastructure, utilities or network operations, this role offers a genuine pathway into a rewarding long-term career.
As a result of continued investment and growth, our client is seeking two motivated individuals to join their successful team.

Interested?
To apply, please submit your CV to Patricia O’Neill at Apple Recruitment or contact us for a confidential discussion.
Please note: As this is a permanent UK-based opportunity, applicants must have the unrestricted and permanent right to work in the UK. Unfortunately, our client cannot offer current or future visa sponsorship.
Apple Recruitment Services is acting as an Employment Agency in relation to these vacancies.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.