Network Operations Coordinator

1 Permanent Position & 1 Fixed-Term Contract (6 Months)

Location: Greater Belfast Area (Office Based)

Salary: £26,383.50 per annum + 25% Shift Allowance

Hours: Full-Time, 36.6 hours per week

Shift Pattern: Rotating 12-hour shifts (days, nights, weekends and public holidays)

About the Opportunity

Apple Recruitment is delighted to be recruiting on behalf of one of Northern Ireland’s leading employers.

We are seeking two motivated individuals to join a busy Operations Centre supporting a large-scale infrastructure network across Northern Ireland. This is an excellent opportunity for candidates with experience in operations, scheduling, logistics, technical support, engineering support, planning, compliance, transport operations, customer service or data analysis who are looking to develop a long-term career within a stable and growing organisation.

Working as part of a 24/7 operational team, you will help coordinate activities, monitor systems and performance, respond to operational issues and support the safe and efficient delivery of services across the network.

Full training will be provided.

Benefits

• Company pension scheme with employer contributions
• Private medical insurance (subject to eligibility)
• Life assurance cover
• 20 days annual leave plus 11 public holidays
• Additional annual leave linked to service
• Excellent training and development opportunities
• Genuine career progression pathways
• Free staff transport from Belfast City Centre
• Free onsite parking
• Supportive team environment

The Role

Reporting to the Operations Manager, you will support the day-to-day operation of a busy control and coordination function.

You will monitor systems and activities, support operational responses, maintain accurate records, analyse information and liaise with internal teams to ensure services are delivered safely and effectively.

Key Responsibilities

• Monitor operational systems and respond to alerts, incidents and service issues.
• Coordinate activities and escalate issues in accordance with procedures.
• Analyse operational information and maintain accurate records.
• Produce reports and update operational databases and systems.
• Support planning and scheduling activities.
• Work closely with operational, engineering and field-based teams.
• Ensure tasks are completed within agreed service levels and timescales.
• Assist with data validation, reporting and record management.
• Support emergency and out-of-hours operational activities when required.
• Contribute to continuous improvement initiatives and process development.
• Provide excellent internal customer service and stakeholder support.

About You

Essential Criteria

• Minimum of 1 years’ experience in an operational, technical, administrative, logistics, planning, customer service, engineering support, utilities, transport or data-focused environment.
• Minimum of 5 GCSEs (or equivalent) including English and Mathematics.
• Good working knowledge of Microsoft Office, particularly Excel
• Strong organisational skills with the ability to prioritise workloads.
• Excellent communication and interpersonal skills.
• Ability to work accurately under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to work a rotating shift pattern including nights, weekends and public holidays.

Desirable Criteria

• Experience within a control room, operations centre, scheduling, helpdesk, planning or coordination role.
• Experience using databases, CRM systems or operational software.
• Experience analysing and reporting on operational data.
• Experience coordinating engineers, contractors, drivers or field-based teams.
• Experience within utilities, transport, telecommunications, logistics, facilities management or infrastructure environments.
• Experience with GIS, mapping systems or asset management systems.

Why Apply?

This role offers an excellent opportunity to join a well-established organisation that invests heavily in its people.

Whether your background is in operations, planning, logistics, customer support, technical administration, engineering support, transport, telecoms or infrastructure, this position provides structured training, career development and exposure to a specialist operational environment with long-term progression opportunities.

Interested?

To apply, please submit your CV to Patricia O’Neill at Apple Recruitment or contact us for a confidential discussion.

Please note: Applicants must have the unrestricted and permanent right to work in the UK.

Unfortunately, visa sponsorship is not available for this position.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.