Clerical Officer – JS/CO
Full time Temporary @Apple Recruitment posted 2 days ago in Administration & Secretarial , in Public Sector & CharityJob Description
Clerical Officer (Band 2)
Location: Belfast
Salary: £13.05 per hour
Hours: Full-Time (37 hours per week)
Working Pattern: Monday – Friday
Duration: Temporary
Application Deadline: by 5pm on Mon 15th June.
About the Role
We are currently recruiting for a Clerical Officer (Band 2) to join a busy public sector housing administration team.
This role is based within the Housing Centre and supports the Belfast Regional Management Team and Belfast Housing Solutions in delivering key administrative and customer service functions.
The successful candidate will be responsible for providing accurate, timely and high-quality administrative support, working across telephony systems, inbox management, and customer correspondence within a fast-paced environment.
Key Responsibilities
- Use telephony systems to answer and manage incoming calls
- Monitor and manage main inboxes
- Draft written responses to customer letters and complaints on behalf of the Business Area Manager
- Use triage systems to allocate and manage work requests
- Record all outcomes ensuring they are proportionate, legal, auditable and necessary
- Make outbound calls to customers to gather information for assessments
- Set up and maintain databases using initiative where required
- Provide cover arrangements within the office as required
- Undertake other relevant administrative duties as needed
Essential Criteria
- IT proficiency (beginner level)
- Less than 1 year of relevant experience
- Ability to work on own initiative
- Strong written and verbal communication skills
- Ability to demonstrate motivation and a proactive approach
- Compassionate and customer-focused approach
- Ability to take responsibility for accurate and timely completion of tasks
Additional Information
- Access NI clearance required prior to appointment
- Role involves working with performance measures to understand and improve business processes
- Must be able to ensure outputs are proportionate, legal, auditable and necessary
- Flexible approach to cover arrangements and ad hoc duties within the office
Apply Now
If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at julie.skelly@applerecruitment.com
Applicants should ensure their CV is accurate and up to date, including full employment history, licences, and qualifications.
Only applicants meeting the essential criteria will be considered.
Apple Recruitment Services is an Equal Opportunities Employer.