Clerical Officer – PP592
Full time Temporary @Apple Recruitment posted 2 weeks ago in Administration & Secretarial , in Public Sector & CharityJob Description
Clerical Officer – Band 2
Location: Belfast
Salary: £13.05 per hour
Hours: 37 hours per week
Duration: Temporary, Full-Time
Working Pattern: Monday – Friday, 8.30am – 5.00pm
Application Deadline: 5pm 8th October 2026
Apple Recruitment are currently recruiting for a Clerical Officer (Band 2) on behalf of a public sector organisation based in Belfast.
The successful candidate will be responsible for providing effective administrative support, responding to customer enquiries, managing information and ensuring tasks are completed accurately and within agreed timescales.
Key Duties
- Use the organisation’s telephony system to answer and respond to customer calls.
- Monitor and manage main inboxes, responding to customer enquiries and correspondence as appropriate.
- Draft written responses to customers and assist with responses to letters and complaints on behalf of the Business Area Manager.
- Use the Board app to triage and allocate work appropriately.
- Make outbound calls to customers to gather information required for assessments.
- Set up, maintain and update databases and administrative records using initiative.
- Accurately record outcomes and ensure information is managed appropriately.
- Support the management and monitoring of performance measures to help understand and improve business performance.
- Ensure records and outcomes are proportionate, legal, auditable and necessary.
- Provide administrative and clerical support to the wider team.
- Provide appropriate cover arrangements within the office when required.
- Take responsibility for the accurate and timely completion of allocated tasks.
- Deal with customer enquiries in a professional, compassionate and customer-focused manner.
- Work effectively with colleagues and other teams to ensure customer needs are addressed.
- Undertake other relevant administrative duties as required.
Essential Criteria
Applicants must demonstrate:
- Less than 1 year’s relevant experience in an administrative, clerical or customer service environment.
- Strong written and verbal communication skills.
- Ability to communicate effectively and sensitively with customers.
- Good organisational skills and strong attention to detail.
- Ability to work accurately and meet deadlines.
- Ability to work on your own initiative and take responsibility for completing tasks.
- Ability to prioritise and manage a varied workload.
- A motivated and proactive approach to work.
- Compassionate and customer-focused approach.
- Ability to work effectively as part of a team.
- Beginner IT proficiency.
- Candidates must have Basic Access NI clearance prior to taking up appointment.
How to Apply
If you wish to apply or would like more information, please email your CV to Darcie at darcie.donohoe@applerecruitment.com
All details will be treated in the strictest confidence.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.