Counter Assistant – PP602
Full time Temporary @Apple Recruitment posted 14 hours ago in Administration & Secretarial , in Public Sector & CharityJob Description
Counter Assistant – Band 3
Location: Portadown Office
Salary: £13.69 per hour
Hours: 37 hours per week, Monday–Friday, 9:00am–5:00pm
Duration: Temporary
Application Deadline: 5:00pm on Monday 26 October 2026
Apple Recruitment are currently recruiting for a Counter Assistant on behalf of our public sector client, based at the Portadown Office.
This is an excellent opportunity to join a busy administrative team, providing front-line customer service and a range of clerical and administrative support duties within a public sector environment.
Key Responsibilities
- Respond to customer and stakeholder enquiries received by telephone, email, post, online reports and face-to-face contact.
- Provide professional advice and guidance to customers in line with relevant policies and procedures.
- Contact customers to arrange visits by staff or contractors and issue follow-up correspondence as required.
- Input, update and retrieve information accurately using computer systems, databases and Microsoft Office applications, including Word, Excel and Outlook.
- Maintain organised manual and electronic records, including filing, archiving and information retrieval.
- Check data for accuracy and ensure records are maintained in line with data protection and confidentiality requirements.
- Assist with gathering information and preparing reports, statistics and other documentation.
- Provide general administrative support to the team and assist with meeting deadlines, targets and key performance indicators.
- Manage customer queries and complaints, taking ownership of issues through to resolution and escalating matters when necessary.
- Maintain effective working relationships with colleagues and external stakeholders.
- Prioritise workload effectively and provide additional administrative support to other teams when required.
Essential Criteria
Applicants should be able to demonstrate:
- Previous customer service or administrative experience.
- Good communication and interpersonal skills.
- Basic IT proficiency and the ability to use computer systems to input, update and retrieve information.
- Good organisational skills, with the ability to prioritise workload and meet deadlines.
- Strong attention to detail and the ability to maintain accurate records.
- The ability to respond to customer queries professionally and work effectively with colleagues and stakeholders.
- An understanding of the importance of confidentiality and accurate information management.
- Basic Access NI clearance, which must be in place prior to taking up the appointment.
How to Apply
If you wish to apply, please email your up-to-date CV to Darcie at darcie.donohoe@applerecruitment.com
Please ensure your CV includes your full employment history, qualifications and current contact details.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.