CSU Advisor – PP581
Full time Temporary @Apple Recruitment posted 1 day ago in Customer Service / Contact CentreJob Description
CSU Advisor – Band 3
Location: Strangford Office
Salary: £13.69 per hour
Hours: 37 hours per week
Duration: Temporary, Full-Time
Working Pattern: Monday – Friday, 9am – 5pm
Application Deadline: 5pm 7th October 2026
Apple Recruitment are currently recruiting for a CSU Advisor (Band 3) on behalf of a public sector organisation based at the Strangford Office.
This is an excellent opportunity for a customer-focused professional to deliver a high-quality customer service experience via telephone and at the public counter, acting as a customer advocate across a comprehensive range of housing services.
Key Duties
- Deliver excellent customer service to Housing Executive tenants and customers via telephone and at the public counter.
- Act as a customer advocate across a comprehensive range of housing services.
- Respond to customer enquiries and provide appropriate information, advice and assistance.
- Accurately diagnose and record repairs reported by Housing Executive tenants.
- Liaise and work in partnership with colleagues and relevant services to ensure customer issues are resolved effectively.
- Record customer enquiries, requests and repair information accurately on relevant systems.
- Identify customer needs and ensure enquiries are directed to the appropriate service or team.
- Provide clear and accurate information to customers regarding housing services and procedures.
- Deal professionally and sensitively with a range of customer enquiries, including potentially challenging situations.
- Maintain accurate records and ensure information is managed appropriately.
- Work effectively as part of a team to deliver a consistent and high-quality customer service.
- Carry out duties in accordance with relevant organisational policies, procedures and requirements.
- Maintain a professional, helpful and customer-focused approach at all times.
Essential Criteria
Applicants must possess:
- Four GCSEs, including Maths and English, or equivalent qualification.
- A minimum of 1 year’s customer service experience.
- Ability to communicate effectively with customers, colleagues and other professionals.
- Strong customer service and interpersonal skills.
- Ability to listen to customers, understand their needs and provide appropriate advice and assistance.
- Ability to accurately record information and maintain appropriate records.
- Ability to work effectively as part of a team.
- Ability to remain calm and professional when dealing with challenging customer situations.
- Beginner IT proficiency.
How to Apply
If you wish to apply or would like more information, please email your CV to Darcie at darcie.donohoe@applerecruitment.com
Application deadline: 5pm on 7th October 2026.
All details will be treated in the strictest confidence.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.